topic Re: Recent Event Playback Not Working in Cameras and Doorbells

Recent Event Playback Not Working

xcat — Wed, 28 Sep 2022 05:10:30 GMT

Recent event videos are not playing back. When I select any recent event of the same day, the video does not play back and only an image from the event would display. When I select the event, a blue bar at the bottom of the image would progress, but would then stop midway. I do not have a Nest Aware subscription, but when I first installed Nest Hello, events from recent history (same day) would play back. No issues with live video.

Troubleshooting tried:

reseted Nest Hello via back button, updated wifi connection, deleted history, toggled active history

Re: Recent Event Playback Not Working

EmersonB — Mon, 03 Oct 2022 18:08:53 GMT

Hi xcat,

We apologize for the trouble this has caused you.

To better understand what’s going on, I’d like to ask some questions.

Is your Nest doorbell the wired type?
Is all of your history missing or just certain portions?
How is the Wi-Fi connection in that part of the house?
What is the light status of your Nest doorbell?

Give these steps a try:

Try uninstalling and reinstalling the Nest App and Google Home App.
Try restarting your Wifi network.

Looking forward to your response.

Thanks,

Emerson

Re: Recent Event Playback Not Working

EmersonB — Thu, 06 Oct 2022 19:51:51 GMT

Hello xcat,

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

Regards,

Emerson

Re: Recent Event Playback Not Working

EmersonB — Fri, 07 Oct 2022 19:55:33 GMT

Hey xcat,

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,

Emerson