topic No event detected in Cameras and Doorbells

No event detected

Lisalev1 — Tue, 12 Oct 2021 00:05:36 GMT

We've had our driveway cam for several years. Just yesterday, I migrated to Nest Aware. Now there are gaps that say No Events Detected, which may or may not be true, who's to know for sure?? However, I want to be able to scroll through and see a continuous stream. How do I change that?? Please don't suggest a bunch of troubleshooting steps. Literally nothing has changed, except switching to nest aware.

Re: No event detected

Ashepherdson — Tue, 12 Oct 2021 01:29:33 GMT

So it depends on the plan that you signed up for, if you take a look at their Aware page (https://store.google.com/ca/product/nest_aware?hl=en-GB) you will see that the base plans are only event based recording, where as if you want 24/7 recording you would need the higher tier plan. Do you know what you signed up for?

Re: No event detected

Lisalev1 — Wed, 13 Oct 2021 18:29:24 GMT

Yep, I signed up for the basic plan. Now upgraded. So much for migrating to Nest Aware being cheaper.

Re: No event detected

Brad — Fri, 22 Oct 2021 17:05:23 GMT

Hey folks.

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

P.S Thanks for your help, Ashepherdson!

Re: No event detected

Brad — Mon, 25 Oct 2021 20:32:19 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.