topic Re: How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack? in Cameras and Doorbells

How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

barrydepic — Thu, 16 Sep 2021 17:10:06 GMT

How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

Re: How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

ktb227 — Thu, 16 Sep 2021 21:01:45 GMT

I too have this issue. Google won't replace it if it's out of warranty. They tell you to try third party vendors; no luck so far.

Re: How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

ai — Fri, 17 Sep 2021 01:56:43 GMT

Hello barrydepic and ktb227,

Thank you for your patience with us! We've created a case for your issue to send to our support team to inquire further about replacements. Be on the lookout for an email from us in your inbox soon.
Much obliged,
Ai

Re: How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

ktb227 — Tue, 21 Sep 2021 20:18:26 GMT

No email as of yet (4 days). I'd be happy to buy them. Without the blue convex adapter AND the magnetic mount my camera is pretty much worthless. Looking at other forum topics there seems to be a LOT of others with similar concerns.

Re: How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

Ty_mcd — Wed, 29 Sep 2021 20:08:05 GMT

I need replacement mounting magnets/brackets for my outdoor nest cameras. How do I order them? Please contact me ASAP..

Re: How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

Ty_mcd — Wed, 29 Sep 2021 20:15:51 GMT

None of the “solutions” seem to valid. I’ve tried calling nest support during work hours and have been unable to speak with a representative because it’s closed! During the week in normal work hours?! Please contact me immediately, thank you.

Re: How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

robbobby — Thu, 30 Sep 2021 18:01:42 GMT

I've found them cheaper on Amazon. There's a niche market for them now. It's what I use since eBay is few and far between.

Re: How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

robbobby — Thu, 30 Sep 2021 18:03:15 GMT

oops that's thermostats

Re: How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

ai — Thu, 30 Sep 2021 19:03:53 GMT

Hi Ty_mcd,

We're sorry to hear that you're encountering this issue as well! I have created a case on your behalf. There has been an uptick in inquiries, which may delay response time. Be on the lookout for an email from us soon!

Best,

Re: How can I purchase / order a replacement mount for my outdoor Nest camera 2-pack?

Shpongle247 — Tue, 12 Oct 2021 02:51:54 GMT

Has anyone thought to try and find a magnet just in general that'll work or some DIY method