topic Nest Cam not playing video in Cameras and Doorbells

Nest Cam not playing video

Rubreathing — Sun, 09 Oct 2022 01:23:11 GMT

No video playback on app. I do have a subscription. Used to work fine.

Re: Nest Cam not playing video

KDusich — Sun, 09 Oct 2022 07:16:25 GMT

I’m dealing with the same thing. I’ve been using nest cams for years, back when they were dropcams. Lately all I can see is 3 hours back when an event occurred, or when the cam decides it wants to actually create one. What happened to 24 jr playback, non eventful, nothing cool happening, but still recording and viewable for a month playback? So dumb. Bout to switch to a diff system.

Re: Nest Cam not playing video

MplsCustomer — Sun, 09 Oct 2022 16:22:48 GMT

@KDusich

If you're only getting event history for the last 3 hours, you may no longer have a Nest Aware subscription. You can check your subscription here:

https://store.google.com/subscriptions?hl=en-US

You can also check it under Settings | Nest Aware in the Google Nest app or Google Home app.

Here is background on Event and 24/7 Video History:

https://support.google.com/googlenest/answer/9681538?hl=en

Re: Nest Cam not playing video

aatienza — Wed, 12 Oct 2022 18:20:01 GMT

Hey folks,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. When did it start happening? Were there changes made with the setup, settings, and/or app of the Nest camera? Also, could you check if you still have an active Nest Aware subscription? Open the Google Home app, tap Settings > under Features, tap Nest Aware > at the bottom, tap Manage Subscription.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Nest Cam not playing video

aatienza — Sun, 16 Oct 2022 22:40:24 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks.

Archie

Re: Nest Cam not playing video

aatienza — Tue, 18 Oct 2022 18:02:07 GMT

Hi everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie