topic Re: Camera batteries dead and won’t charge in Cameras and Doorbells

Camera batteries dead and won’t charge

HP16 — Tue, 04 Oct 2022 11:46:11 GMT

Installed first outdoor camera about 2 months ago and a 2nd outdoor camera about 1 month ago. They are both plugged in 24/7 so I didn’t think low battery could even be possible but the first camera stopped recording due to no battery a couple weeks ago and now the 2nd camera no longer works due to no battery. How can this be when they are plugged in at all times with the charger that was supplied when I purchased them? Temperatures have been above 55/60 up until the last couple weeks it’s gotten down to mid 40’s at night a couple times. So temperature shouldn’t be a factor (but do we live in the north, it gets down to zero in winter so I sure hope these cameras will still operate being OUTDOOR cameras).

Re: Camera batteries dead and won’t charge

MplsCustomer — Tue, 04 Oct 2022 14:30:07 GMT

@HP16

Is your charging cord plugged in with the cord feeding towards the FRONT of the camera? When you check Settings | Battery for your Google Nest Camera (Battery) in the Google Home app, it should show as "Plugged in" with an infinity symbol.

We've had a Google Nest Camera (Battery) always plugged in with the optional power cable for a year now, and the battery always remains charged and the camera is always "Live", even in Minnesota winters with temperatures down to -20 degrees Fahrenheit.

If the battery camera is NOT plugged in, see the following Google Nest Help topic: https://support.google.com/googlenest/answer/11830989?hl=en

Re: Camera batteries dead and won’t charge

EmersonB — Fri, 07 Oct 2022 19:12:41 GMT

Hi HP16,

Thanks for reaching out and sorry to hear about what's happening on your Nest Cameras.

The batteries in Nest Cam (battery) and Nest Doorbell (battery) have the following minimum temperature requirements:

Minimum operating temperature: -4°F (-20°C)

Minimum charging temperature: 32°F (0°C)

At temperatures between -4°F (-20°C) and 32°F (0°C), the battery can still power your device, but it won’t charge. It may also drain more quickly than usual. If the battery drains completely, the camera will shut down.The battery can still be charged at 104°F (40°C), the hottest operating temperature for Nest Cam (battery) and Nest Doorbell (battery).To know more about this, just hit this link.

@MplsCustomer I appreciate your response.

Thanks,

Emerson

Re: Camera batteries dead and won’t charge

MplsCustomer — Fri, 07 Oct 2022 19:19:24 GMT

@HP16

This is how our battery camera's battery settings display when it is plugged in. The "Battery usage" was set to "Custom" when it was installed and the "Automatic battery saver" has always been grayed out and disabled.

Re: Camera batteries dead and won’t charge

MplsCustomer — Fri, 07 Oct 2022 21:23:25 GMT

Here is another customer reporting a similar problem:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Cam-Battery-Draining-while-plugged-in/m-p/254550

Re: Camera batteries dead and won’t charge

HP16 — Sun, 09 Oct 2022 02:20:45 GMT

Thank you. Your picture tells me that my camera’s charging cord is definitely not working then. Mine says empty battery and does not say plugged in and never has. I did mess with the cord where it attaches to the camera and that fixed my other camera but unfortunately this camera still won’t get power.

Re: Camera batteries dead and won’t charge

HP16 — Sun, 09 Oct 2022 02:24:26 GMT

Thank you, this really helped! Moving the cord where it plugs in to camera fixed my first camera but unfortunately when I did the same thing to my 2nd camera it still won’t get power:(

Re: Camera batteries dead and won’t charge

MplsCustomer — Sun, 09 Oct 2022 02:43:44 GMT

@HP16

Maybe if you leave that other camera plugged in correctly for a few hours, it'll come back to life. Is it plugged in like this? (from the install video at about 1:20: https://support.google.com/googlenest/answer/10919314?hl=en&co=GENIE.Platform%3DAndroid😞

Note that some customers have reported either bad charging cords or cameras that won't charge.

Re: Camera batteries dead and won’t charge

HP16 — Sun, 09 Oct 2022 13:31:11 GMT

Thank you. I watched the video and it’s been plugged in correctly and still not working:(

Re: Camera batteries dead and won’t charge

MplsCustomer — Sun, 09 Oct 2022 16:01:00 GMT

@HP16

You should probably contact Google Nest Support for a replacement. There have been other reports in this forum of battery cameras that wouldn't charge, including a couple where the plug that connects to the bottom of the camera was falling apart.

Re: Camera batteries dead and won’t charge

EmersonB — Sun, 09 Oct 2022 18:13:47 GMT

Hello HP16,

Thanks for trying — we'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,

Emerson

Re: Camera batteries dead and won’t charge

EmersonB — Wed, 12 Oct 2022 18:20:29 GMT

Hello HP16,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Best,
Emerson

Re: Camera batteries dead and won’t charge

aatienza — Sat, 15 Oct 2022 19:01:39 GMT

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

Re: Camera batteries dead and won’t charge

aatienza — Tue, 18 Oct 2022 19:04:33 GMT

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie