topic Re: Is this seriously the ONLY support I get? in Cameras and Doorbells

Is this seriously the ONLY support I get?

ramdrool — Wed, 14 Sep 2022 22:43:36 GMT

Why can't I reset this device and find it via the Home app? I have FOUR of these things, they all turn green after a hard reset and none of them can be detected when I try to add a device.

The WORST part - I have spent the better part of 3 hours trying to find documentation. Why is it so hard to organize documentation around model numbers? Mine is G3AL9 and one would THINK a simple google search and I would be on my way setting these things up.

Re: Is this seriously the ONLY support I get?

mhsafs — Thu, 15 Sep 2022 01:41:37 GMT

Yes, I have similar problems. I think the we hole Google home thing is flawed.

Re: Is this seriously the ONLY support I get?

Newbie5 — Thu, 15 Sep 2022 12:02:39 GMT

I have same issue. Please let me know how to resolve when you find out. Internet says it needs to be connected to Home in order to remove it but I no longer have access to the wi-fi it was originally paired to.

Re: Is this seriously the ONLY support I get?

janthadeus — Wed, 21 Sep 2022 03:59:53 GMT

Hi folks,

Thanks for visiting the Community. My apologies for the late response here. We'd be happy to take a look into this for you. May I know which Nest device you need help with?

Thanks,

Re: Is this seriously the ONLY support I get?

mhsafs — Wed, 21 Sep 2022 04:32:24 GMT

I hard reset the nest, my modem and restarted my mobile phone. Presto. But it shouldn't be so convuluted.

Re: Is this seriously the ONLY support I get?

Newbie5 — Wed, 21 Sep 2022 17:59:29 GMT

Nest Cam (battery). I moved out of state and did not know I needed to delete the device while still connected to the old wi-fi. I no longer have access to the old wi-fi.

Re: Is this seriously the ONLY support I get?

janthadeus — Tue, 27 Sep 2022 06:18:26 GMT

Hey folks,

Mhsafs, gotcha. How’s it going with your Nest camera? Still need our help?

Newbie5, I know how you feel about this. I’d definitely feel the same way as a user myself. Let’s have a better look — could you try to factory reset your Nest Camera (battery)? And let me know how it goes?

Best,

Re: Is this seriously the ONLY support I get?

mhsafs — Tue, 27 Sep 2022 22:47:15 GMT

I did a factory reset, restarted my phone and it worked.

Re: Is this seriously the ONLY support I get?

janthadeus — Wed, 28 Sep 2022 01:14:47 GMT

Hey there,

Awesome, glad to hear! If you need help in the future, you know where to find us.

Newbie5, give us a shout if you have any questions.

Cheers,

Re: Is this seriously the ONLY support I get?

Newbie5 — Mon, 03 Oct 2022 19:38:50 GMT

Finally, I have resolved the problem through factory reset. All working good now. Reset button is on top not next to the plug.

Re: Is this seriously the ONLY support I get?

JenniferV — Wed, 05 Oct 2022 20:15:40 GMT

Hi Newbie5,

That's cool! Happy to hear that everything is up and running now. Feel free to reach back should you need help in the future.

ramdrool, how's it going? Still need help?

Thanks for the help here, JT.

Regards,

Jennifer

Re: Is this seriously the ONLY support I get?

ramdrool — Thu, 06 Oct 2022 16:50:41 GMT

No, I think I'm good. Appears one has to hard reset the device for a long long time? Isn't there INSTRUCTIONS on how to reset them?

Re: Is this seriously the ONLY support I get?

JenniferV — Thu, 06 Oct 2022 20:23:09 GMT

Hey ramdrool,

Understood. You can check this support website article to see how you can factory reset a Nest Camera.

Thanks,

Jennifer

Re: Is this seriously the ONLY support I get?

EmersonB — Sun, 09 Oct 2022 21:05:29 GMT

Hi folks,

@ramdrool I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

@JenniferV, janthadeus, @mhsafs and @Newbie5 I appreciate your response.

Best,
Emerson

Re: Is this seriously the ONLY support I get?

janthadeus — Tue, 11 Oct 2022 06:44:48 GMT

Hey everyone!

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for your help here, Jennifer and Emerson.

Best regards,