topic Re: Nest Camera Theft Policy - Australia in Cameras and Doorbells

Nest Camera Theft Policy - Australia

Scottys — Mon, 03 Oct 2022 11:39:36 GMT

Does anyone know whether the Google theft policy where they replace the camera if stolen covers if you purchase new from a retailer other than Google that sells Google products?

Re: Nest Camera Theft Policy - Australia

JillG — Mon, 03 Oct 2022 16:03:22 GMT

Hi @Scottys

Here is the Help Center article for Australia :What to do if your Nest cam or doorbell is stolen - Google Nest Help

I'd suggest contacting support directly as well.

Re: Nest Camera Theft Policy - Australia

Scottys — Mon, 03 Oct 2022 22:09:09 GMT

Yes I’ve seen that but it’s not entirely clear whether it has to be purchased from the Google store or it can be purchased through another retailer, obviously Google are not the only ones that sell Google products

Re: Nest Camera Theft Policy - Australia

janthadeus — Tue, 04 Oct 2022 03:10:53 GMT

Hi folks,

This replacement policy in case of theft is available in all countries which is limited to Nest Doorbell (battery) and Nest Camera (battery). This policy doesn’t apply to other Google Nest products.

I appreciate your help, @JillG.

Let us know if you have further questions.

Thanks,

Re: Nest Camera Theft Policy - Australia

Scottys — Tue, 04 Oct 2022 04:05:26 GMT

Ok, so are you saying the Nest Doorbell (battery) is covered if purchased from a retailer other than Google?

Re: Nest Camera Theft Policy - Australia

janthadeus — Tue, 04 Oct 2022 05:37:16 GMT

Hey Scottys,

Absolutely! Please check out the guidelines for the theft replacement policy and get back to us once you're done.

Looking forward to your response.

Cheers,

Re: Nest Camera Theft Policy - Australia

janthadeus — Sun, 09 Oct 2022 06:18:19 GMT

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: Nest Camera Theft Policy - Australia

Brad — Mon, 10 Oct 2022 17:59:36 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad