topic Re: QR code isn’t connecting in Cameras and Doorbells

QR code isn’t connecting

ParkerAnderson — Thu, 06 Oct 2022 22:09:15 GMT

My QR code isn’t connecting. I bought 4 cameras and 2 of them aren’t working. 2 of them work so I know I’m doing it right. I can’t seem to contact anyone that can help me return.

Re: QR code isn’t connecting

MplsCustomer — Thu, 06 Oct 2022 23:57:03 GMT

@ParkerAnderson

You can reach Google Nest Support by starting with this link. Depending on your location and time of day, you may get options for phone or chat contact.

https://support.google.com/googlenest/gethelp?

Re: QR code isn’t connecting

aatienza — Tue, 11 Oct 2022 16:54:04 GMT

Hey ParkerAnderson,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what type of Nest camera do you have? Does the phone you use have a QR code scan feature? Are they scanning the QR code in a well lit environment? Also, try to manually type in the entry key, serial number, or setup code (for newer versions of camera and doorbell).

At the bottom of the QR code scanning screen, tap Continue without scanning.
Type the product’s entry key, serial number, or setup code. The key or serial number is located next to the QR code. The 6-digit setup code (only for newer versions of camera and doorbell) is located on the back of the Nest Doorbell (battery)’s display, below the QR code. For Nest Cam (battery), Nest Cam with floodlight, and Nest Cam (wired), it’s located on the bottom near the charge cable connection and speaker. You can tap find the setup code on the Google Home app for guidance.

Let me know how it goes by replying to this thread.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: QR code isn’t connecting

JenniferV — Fri, 14 Oct 2022 23:01:48 GMT

Hey there,

How's it going? Still need help?

Thanks for the help here, MplsCustomer and Archie.

Best,

Jennifer

Re: QR code isn’t connecting

JenniferV — Sat, 15 Oct 2022 23:02:02 GMT

Hello ParkerAnderson,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer