topic Re: Dropcam Pro Camera Audio in Cameras and Doorbells

Dropcam Pro Camera Audio

Timbocane — Fri, 01 Oct 2021 01:50:35 GMT

I get live audio on my Dropcam Pro. I’m not getting audio on my Dropcam Pro recordings.

Re: Dropcam Pro Camera Audio

Brad — Thu, 07 Oct 2021 22:01:13 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Dropcam Pro Camera Audio

Jeff — Tue, 12 Oct 2021 21:20:11 GMT

Hi, Timbocane.
I just wanted to jump in real fast to see if you saw Brad's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Re: Dropcam Pro Camera Audio

Jeff — Wed, 13 Oct 2021 22:15:09 GMT

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks