topic Re: Live Video Not Working on all my Nest Cams. (Nest Cam Indoor, 2nd Gen) in Cameras and Doorbells

Live Video Not Working on all my Nest Cams. (Nest Cam Indoor, 2nd Gen)

MangoCake — Wed, 12 Oct 2022 15:46:11 GMT

Hello!

I am having problems with the live streams from all my Nest Cams. When I try and see the live stream, all I am getting is a black screen with the message "Live video unavailable... Camera unavailable." (See the two screenshot).

I tried to turn off the camera on my app. And it is still not working.

Sometimes, I could hear the audio. But no video.

I got two Nest Cams in one house and two other Nest Cams in another house in another country. All four were working brilliantly until three days ago.

I would really appreciate your suggested solutions. As you can understand, we depend on these Nest Cams to improve home security. So far, Nest Cams and the Google Home app had been great.

(We are using for different Nest Cams (indoor, 2nd Gen) on Android phones with the best Fibre broadband service available).

All Nest Cam Battery cameras are unreachable after 10/12 Android 13 update

Jason44053 — Wed, 12 Oct 2022 15:07:51 GMT

After completing an Android 13 update on my Pixel 6 Pro this morning, every one of my four Nest Battery cameras (solar panel powered) will no longer provide a live feed. Only history alerts are viewable. I've reset my wifi and range extenders, updated the Google Home app, hooked one camera directly to power, and restarted my phone numerous times. Nothing has resolved the issue. The only security camera functioning in my home is my Nest doorbell, which is hard-wired in to power and not battery operated.

New Nest Cams Live video unavailable

jferguson110 — Wed, 12 Oct 2022 15:08:26 GMT

This morning I updated the Google Home 2.59.33.2 now my newer Nest Cams will not load video. Only my older Nest Wired Doorbell works. I can hear audio for a few seconds but the video never loads. I tried reinstalling the app and rebooting my router but nothing helped.

Re: All Nest Cam Battery cameras are unreachable after 10/12 Android 13 update

jferguson110 — Wed, 12 Oct 2022 15:10:16 GMT

Sounds like the same problem I am having. Only my old wired doorbell works and none of the newer Nest Cams.

Re: All Nest Cam Battery cameras are unreachable after 10/12 Android 13 update

Johnnyblaze — Wed, 12 Oct 2022 15:15:12 GMT

I m having the same problem

Re: New Nest Cams Live video unavailable

VidarrLangbard — Wed, 12 Oct 2022 15:19:27 GMT

Have the exact same problem, this sucks! Must be the software update.

Re: New Nest Cams Live video unavailable

Jason44053 — Wed, 12 Oct 2022 15:23:12 GMT

Same problem here. Same steps taken without success.

Re: New Nest Cams Live video unavailable

MplsCustomer — Wed, 12 Oct 2022 15:31:23 GMT

Perhaps this is a problem on the Android version. We are on version 2.59.211 in iOS (from 6 days ago), and in Version History on the App store, there is no version 2.59.33.2; the prior version (from 2 weeks ago) was 2.58.104. Our access to loading videos has not changed.

Re: New Nest Cams Live video unavailable

Moniberi — Wed, 12 Oct 2022 15:31:37 GMT

I have the same problem. It work for Apple devices though... i also lost remote access to my Nest hub

Re: New Nest Cams Live video unavailable

rickytenzer — Wed, 12 Oct 2022 15:33:13 GMT

Same problem here. It's definitely server-side. This is impacting four battery cameras in my network, whereas my old Nest Hello doorbell works just fine. I have done all troubleshooting steps possible (restarted router, even connected one of the cameras to the hotspot on my phone) to no avail.

Case ID 1-6685000033611 was created to be sent to the Engineering team for review.

Re: New Nest Cams Live video unavailable

abugarcias — Wed, 12 Oct 2022 15:35:08 GMT

I have the same problem. I lost all live video feeds on 5 of my cameras (two wired, three battery but plugged in). This is a problem for both my android device and my wife's android device, both Pixel 6 Pros. You can still view events in the history just no live feeds. I have rebooted everything, cameras, modems, wifi routers, turned off/on cameras within the app with no resolution.

Re: New Nest Cams Live video unavailable

MplsCustomer — Wed, 12 Oct 2022 15:34:18 GMT

This post attributes it to the Android 13 update:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/All-Nest-Cam-Battery-cameras-are-unreachable-after-10-12-Android/td-p/257907

Re: All Nest Cam Battery cameras are unreachable after 10/12 Android 13 update

rickytenzer — Wed, 12 Oct 2022 15:35:15 GMT

Same problem for me, Case ID 1-6685000033611 was created

Re: All Nest Cam Battery cameras are unreachable after 10/12 Android 13 update

abugarcias — Wed, 12 Oct 2022 15:36:04 GMT

I am having the same problem with all my cameras (2 wired, 3 battery powered but plugged in). No live feed but they are still recording history that is viewable.

Re: All Nest Cam Battery cameras are unreachable after 10/12 Android 13 update

MplsCustomer — Wed, 12 Oct 2022 15:44:14 GMT

This post attributes this issue to Google Home app version 2.59.33.2 for Android devices; that version does not exist for iOS, and on iOS with Google Home app version 2.59.211, the problem does not exist:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/New-Nest-Cams-Live-video-unavailable/td-p/257908

Re: New Nest Cams Live video unavailable

Moniberi — Wed, 12 Oct 2022 15:39:30 GMT

I have still version 12, so not the reason for my case

Re: All Nest Cam Battery cameras are unreachable after 10/12 Android 13 update

abugarcias — Wed, 12 Oct 2022 15:40:29 GMT

I tried streaming my cameras on my Google TV and it still did not work for what it's worth.

Re: All Nest Cam Battery cameras are unreachable after 10/12 Android 13 update

rickytenzer — Wed, 12 Oct 2022 15:41:48 GMT

My Google Nest integration in Home Assistant doesn't work either.

Re: All Nest Cam Battery cameras are unreachable after 10/12 Android 13 update

Jelmer_ — Wed, 12 Oct 2022 15:47:26 GMT

Since today I have no live video anymore of my google doorbell (battery). What a mess on this platform...

Re: Live Video Not Working on all my Nest Cams. (Nest Cam Indoor, 2nd Gen)

jferguson110 — Wed, 12 Oct 2022 15:47:44 GMT

Seems to be a serve side issue. A Lot of others are having the same problem.