topic Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them. in Cameras and Doorbells

I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

linearblonde — Wed, 12 Oct 2022 17:37:00 GMT

New faster internet speed. Can't get my Nest cameras to connect to the WiFi. Multiple attempts have failed. Tried restarting everything, deleting/re-opening the Nest App, tried deleting the cameras, restarting the cameras, EVERYTHING. Is the internet speed too fast for my older cameras? I suspect this might be the issue. HELP!!

Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

RXShorty — Wed, 12 Oct 2022 17:42:36 GMT

Hi @linearblonde

There are currently issues with the Nest service:

https://status.nest.com/

😐

Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

MplsCustomer — Wed, 12 Oct 2022 20:46:16 GMT

@linearblonde

Did you by any chance get a new router with a new Wi-Fi network name (SSID) and password?

Google Nest does not make it easy to change a Wi-Fi network name (SSID) or password. In fact, when getting a new router/modem, they recommend setting the Wi-Fi network name (SSID) and password to the same values used on your old router/modem. That's what we did when we got a new router/modem, and we didn't have to make any changes to our Google Nest devices.

Google's basic recommendation (see link below) when changing Wi-Fi networks is to remove the devices from the Google Nest app or Google Home app while using the old Wi-Fi network, then do a factory reset, then switch your mobile device to the new Wi-Fi settings, and then re-install the devices. Since many customers don't remove their device while they are still on their old Wi-Fi network, they end up having various problems and need to contact Support (https://support.google.com/googlenest/gethelp) for assistance.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-password

https://support.google.com/googlenest/answer/7170507?hl=en

Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

MplsCustomer — Wed, 12 Oct 2022 20:48:46 GMT

@RXShorty

Today's problems seem to apply to the latest Android version of the Google Home app, and not to iOS users.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Live-Video-Not-Working-on-all-my-Nest-Cams-Nest-Cam-Indoor-2nd/m-p/257945

Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

SusanaV — Thu, 13 Oct 2022 01:55:15 GMT

I’m having similar issue, but it’s asking for the code in the back of the doorbell, which is outside and very secured because I can’t take it off. Is any other way to reinstall this device?

Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

MplsCustomer — Thu, 13 Oct 2022 02:19:30 GMT

@SusanaV

Unfortunately, you need either the QR code or the 6-character Setup Code to set up a Google Nest doorbell.

If you have the serial number, you could TRY contacting Google Nest Support to see if they can provide the Setup Code: https://support.google.com/googlenest/gethelp?hl=en

Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

janthadeus — Thu, 13 Oct 2022 03:19:44 GMT

Hi folks

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks for your help here, RXShorty and MplsCustomer.

Thanks,

Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

Olmule66 — Fri, 14 Oct 2022 05:33:01 GMT

I am on iOS and they’ve been down for almost 24 hrs now. I mean they’re live and running and sending me notifications. I cannot view them however. Connectivity issues check internet connection. I’m fairly certain nothing is wrong with my wife as that’s where I started and have gone through it and everything else function except nest indoor and outdoor and also two lockly door bells i had prior to cameras. I had just installed iOS 16 update last night and have had these issues since.

Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

janthadeus — Mon, 17 Oct 2022 02:30:44 GMT

Hi Olmule66,

We’re sorry to hear that but thanks for your efforts here. No worries, we’ll check this out — a few questions: what are the status lights of your cameras? How far are the cameras from the router? Are the cameras paired to a 2.4 GHz Wi-Fi frequency? Also, were there any changes to your Wi-Fi network?

Looking forward to your response.

Thanks,

Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

janthadeus — Thu, 20 Oct 2022 03:26:29 GMT

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

Re: I upgraded my internet speed and my Nest Cam's are offline. Can't reconnect them.

EmersonB — Fri, 21 Oct 2022 16:32:06 GMT

Hi everyone,

@Olmule66 we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

@Jt, @RXShorty and @MplsCustomer I appreciate your help.

Best,
Emerson