topic Re: Nest Doorbell Completely Dead in Cameras and Doorbells

Nest Doorbell Completely Dead

jersanter — Thu, 13 Oct 2022 00:32:54 GMT

I've had a Nest Doorbell for a little over a year. Just long enough that Best Buy can't do anything for me. It's completely dead. It was never wired so I would charge it about every 2-3 months. I noticed my connection was in and out and then one day it just wouldn't charge any longer. It's basically a $175 paper weight right now. Is there any kind of warranty or battery replacement Google offers? This can't be a problem only I am experiencing.

Re: Nest Doorbell Completely Dead

MplsCustomer — Thu, 13 Oct 2022 02:09:43 GMT

@jersanter

That's not good. You could TRY contacting Google Nest Support to see if they'll replace it. We have a Google Nest Camera (Battery) that's a little over a year old, and I'd be upset if the battery failed when it's this new.

https://support.google.com/googlenest/gethelp?hl=en

Re: Nest Doorbell Completely Dead

jersanter — Thu, 13 Oct 2022 02:22:32 GMT

Sadly, Google refused to do anything about it. Not even a discount for a replacement. Pathetic customer support. $190 paperweight

Re: Nest Doorbell Completely Dead

MplsCustomer — Thu, 13 Oct 2022 02:26:18 GMT

@jersanter

That's disappointing! It's too expensive to be a throwaway.

Re: Nest Doorbell Completely Dead

janthadeus — Mon, 17 Oct 2022 01:54:22 GMT

Hi folks,

I'm sorry to hear that. I appreciate your efforts getting in touch with our support team. Were you able to perform troubleshooting steps with our support team? If so, how did it go?

I appreciate the help, MplsCustomer.

Thanks,

Re: Nest Doorbell Completely Dead

janthadeus — Thu, 20 Oct 2022 02:25:21 GMT

Hi jersanter,

Checking back in — how's it going with your Nest doorbell? Still need our help?

Regards,

Re: Nest Doorbell Completely Dead

EmersonB — Fri, 21 Oct 2022 16:18:32 GMT

Hi everyone,

@jersanter we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

@Jt and @MplsCustomer I appreciate your help.

Best,
Emerson

Re: Nest Doorbell Completely Dead

jersanter — Fri, 21 Oct 2022 16:51:52 GMT

The doorbell is dead and will not charge at all. Google will not do anything to help. Not even offer a discount on a replacement. $190 for a doorbell that lasted less than a year and a half. Pathetic

Re: Nest Doorbell Completely Dead

EmersonB — Fri, 21 Oct 2022 19:33:13 GMT

Hi jersanter,

I'm sorry to hear about your experience on your Nest doorbell (battery). We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,

Emerson

Re: Nest Doorbell Completely Dead

jersanter — Fri, 21 Oct 2022 19:48:54 GMT

Form filled out

Re: Nest Doorbell Completely Dead

EmersonB — Sun, 23 Oct 2022 21:50:31 GMT

Hey jersanter,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Regards,
Emerson