topic Re: Doorbell with battery in Cameras and Doorbells

Doorbell with battery

Fultonj12 — Wed, 05 Oct 2022 20:49:21 GMT

Can’t reconnect doorbell after installing new router

Re: Doorbell with battery

MplsCustomer — Wed, 05 Oct 2022 21:31:00 GMT

Unfortunately, Google Nest does not make it easy to update Wi-Fi settings, so they recommend that when you get a new router/modem, you set the network name (SSID) and password to the same values used on your old router/modem. That way, you don't have to update your Google Nest devices. That's what we did when we got a new router/modem.

If you don't do this, then you have to remove the device from the Google Home app and do a factory reset while you are still on the old Wi-Fi system.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-password

Re: Doorbell with battery

aatienza — Mon, 10 Oct 2022 16:09:37 GMT

Hey Fultonj12,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. A few questions: what error message are you getting when connecting your Nest Doobell (Battery) to your new Wi-Fi router? What's the status light of your doorbell? Also, what troubleshooting steps have you done so far?

Check out this link for additional help.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Doorbell with battery

JenniferV — Thu, 13 Oct 2022 22:33:11 GMT

Hello there,

How's it going with your device? Still need help?

Thanks for the help here, MplsCustomer and Archie.

Thanks,

Jennifer

Re: Doorbell with battery

JenniferV — Fri, 14 Oct 2022 22:52:03 GMT

Hi Fultonj12,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer