topic Re: Peeling Doorbell Issue in Cameras and Doorbells

Peeling Doorbell Issue

Megs26 — Tue, 11 Oct 2022 19:25:23 GMT

One more post to add to the Doorbell peeling defect. Looking to see if Google is helping or doing anything about this issue yet before I start down the road of reaching out to support. Really hoping to hear some good news that they are since there are so many issues and them wanting to keep a good reputation. If not the search for a new doorbell camera begins....

Re: Peeling Doorbell Issue

Brad — Tue, 11 Oct 2022 21:44:54 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience.

Best regards,
Brad

Re: Peeling Doorbell Issue

aatienza — Sat, 15 Oct 2022 14:22:49 GMT

Hey Megs26,

It's us again. Were you able to fill out the form?

Thanks,

Archie

Re: Peeling Doorbell Issue

Megs26 — Sat, 15 Oct 2022 18:02:43 GMT

No.... My doorbell is over 2 years old so the defect is no longer covered unfortunately....

Re: Peeling Doorbell Issue

estherboff — Mon, 17 Oct 2022 12:06:16 GMT

Hi Brad, Google need to recognise that this is a manufacturing fault and offer replacements to customers whose devices are out of warranty

Re: Peeling Doorbell Issue

Jhonleanmel — Tue, 18 Oct 2022 20:21:40 GMT

Hi folks,

Thanks for getting back to us. I suggest filling out the form so our team can provide you with other options to help you.

Best,

Mel

Re: Peeling Doorbell Issue

EmersonB — Fri, 21 Oct 2022 20:51:06 GMT

Hi everyone,

@Megs26 I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

@Brad, @mel and Archie I appreciate your response.

Regards,
Emerson

Re: Peeling Doorbell Issue

Megs26 — Sat, 22 Oct 2022 00:48:04 GMT

I just completed it.

Re: Peeling Doorbell Issue

janthadeus — Sat, 22 Oct 2022 21:51:26 GMT

Hey Megs26,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for the help here, Brad, Archie, Jhon and Emerson.

Cheers,