topic Re: Unable to submit and save "Make a Google Nest Warranty Claim" form in Cameras and Doorbells

Unable to submit and save "Make a Google Nest Warranty Claim" form

mbvalen — Thu, 13 Oct 2022 17:36:29 GMT

For the last 5 months I have exhausted trying to find all options to get support on the Google Nest Doorbell product that I purchased for my mother last Christmas 2021 that stopped charging and is no longer powering up. I tried to even submit the Google Nest Warranty Claim form and the form page does not work at all when I attempt to submit with the receipt. I did not purchase the Best Buy warranty for this product as I felt Google warranty for a year would suffice. The impact on this decision is taking a toll. I just need support on a Google product that I purchased that stopped working within 5 months of purchase. It was never dropped and I want to see how and who can fix it from Google. Please assist as my warranty for the year likely will be expiring in December.

Re: Unable to submit and save "Make a Google Nest Warranty Claim" form

aatienza — Sat, 15 Oct 2022 19:25:55 GMT

Hey mbvalen,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?

Thanks,
Archie

Re: Unable to submit and save "Make a Google Nest Warranty Claim" form

aatienza — Tue, 18 Oct 2022 19:48:30 GMT

Hey there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

Re: Unable to submit and save "Make a Google Nest Warranty Claim" form

mbvalen — Thu, 20 Oct 2022 17:51:09 GMT

Hello,

I just submitted the form you sent with my information.

Thank you,

Brian Valencia

Re: Unable to submit and save "Make a Google Nest Warranty Claim" form

EmersonB — Thu, 20 Oct 2022 22:59:04 GMT

Hi everyone,

@mbvalen we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Thanks for your response Archie.

Regards,
Emerson