topic Adding Home member to battery gen2 doorbell. in Cameras and Doorbells

Adding Home member to battery gen2 doorbell.

TheTechnician — Sat, 15 Oct 2022 21:15:18 GMT

Is it possible to allow access to another home member to the Gen 2 battery doorbell? The member has all device and manager access yet the doorbell is "offline". Do I need to add them to the Nest Aware account?
Cheers

Techy

Re: Adding Home member to battery gen2 doorbell.

MplsCustomer — Thu, 20 Oct 2022 16:18:18 GMT

@TheTechnician

If the other member has manager access then they have access to all devices. Other customers in this forum have reported that some (or all) Google Nest devices show as "offline" to one household member and not another. That seems to be a defect, because there's no rational explanation.

Re: Adding Home member to battery gen2 doorbell.

EmersonB — Thu, 20 Oct 2022 16:17:32 GMT

Hello everyone,

@TheTechnician thanks for posting here and I understand your concern about adding a home member to have access to your Nest doorbell. You can follow this link for the steps on how to add a home member.

For the offline issue I'd like to ask some questions: are you getting any error messages? How far is the camera from the router? Does it show offline from the home member's device only?

Give these steps a try:

Restart your Nest Doorbell and your Wifi router.
Force close the Google Home App.
Reinstall the Google Home App.

Keep me posted.

@MplsCustomer thanks for your response.

Regards,

Emerson

Re: Adding Home member to battery gen2 doorbell.

EmersonB — Sun, 23 Oct 2022 16:40:27 GMT

Hi TheTechnician,

I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

Thanks,
Emerson

Re: Adding Home member to battery gen2 doorbell.

aatienza — Mon, 24 Oct 2022 22:23:45 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Adding Home member to battery gen2 doorbell.

TheTechnician — Tue, 25 Oct 2022 07:25:55 GMT

The doorbell works fine on my device but not on my partner's. So distance isn't an issue. I'll restart the doorbell and my router and report back.

Thanks

Re: Adding Home member to battery gen2 doorbell.

EmersonB — Wed, 26 Oct 2022 22:39:14 GMT

Hi folks,

@TheTechnician thanks for getting back to us. Sounds like a plan. Keep us posted.

Thanks for the response Archie.

Best,
Emerson

Re: Adding Home member to battery gen2 doorbell.

janthadeus — Mon, 31 Oct 2022 02:43:29 GMT

Hey folks,

I want to make sure you're all good — how did the steps go?

Thanks for the help here, MplsCustomer, Archie and Emerson.

Regards,

Re: Adding Home member to battery gen2 doorbell.

janthadeus — Tue, 01 Nov 2022 02:51:49 GMT

Hi there,

Best,