topic Re: My motion on my Nest have went to still shots! Help in Cameras and Doorbells

My motion on my Nest have went to still shots! Help

Wanda1 — Wed, 12 Oct 2022 00:25:42 GMT

My nest camera use to sent motion that actually had video action, not anymore! I want that back !! Nest, do this back! I do not want Google, I’m Nest !!

Re: My motion on my Nest have went to still shots! Help

MplsCustomer — Wed, 12 Oct 2022 02:24:46 GMT

@Wanda1

Is it possible your Nest Aware subscription expired? You can check in on this page:

https://store.google.com/subscriptions?hl=en-US

You can also go to Settings | Nest Aware in the Google Home app or Google Nest app (as appropriate) and see what subscription it shows.

Re: My motion on my Nest have went to still shots! Help

janthadeus — Sun, 16 Oct 2022 00:29:22 GMT

Hi folks,

Checking in should you still have further questions here. Let us know by replying to this thread.

I appreciate your help, MplsCustomer.

Thanks,

Re: My motion on my Nest have went to still shots! Help

Wanda1 — Sun, 16 Oct 2022 00:34:28 GMT

I still need help. My subscription is up to date.

Re: My motion on my Nest have went to still shots! Help

MplsCustomer — Sun, 16 Oct 2022 02:42:41 GMT

@Wanda1

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription." And ask them why your Nest Aware subscription isn't working.

https://support.google.com/googlenest/answer/9233159?hl=en

Re: My motion on my Nest have went to still shots! Help

janthadeus — Sun, 16 Oct 2022 23:01:46 GMT

Hey Wanda1,

Checking in — were you able to contact our support team as suggested by MplsCustomer? If so, how did it go?

Regards,

Re: My motion on my Nest have went to still shots! Help

janthadeus — Thu, 20 Oct 2022 00:09:01 GMT

Hi there,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Best,

Re: My motion on my Nest have went to still shots! Help

EmersonB — Fri, 21 Oct 2022 16:34:11 GMT

Hi everyone,

@Wanda1 we haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

@Jt and @MplsCustomer I appreciate your help.

Thanks,
Emerson