topic Re: Hello Nest Doorbell is peeling since about 6 months old! in Cameras and Doorbells

Hello Nest Doorbell is peeling since about 6 months old!

MrGames9 — Mon, 10 Oct 2022 05:01:05 GMT

My Hello Nest Doorbell is peeling and it's barely a couple years old. It started doing this within about 6 months. What's crazy is that it has NEVER gotten wet and is completely protected and shield from sunlight, rain and wind. It looks terrible. I'm shocked it's doing this and would really like a replacement. Googling I found others with the same issue! Clearly it's a quality control issue or product defect problem -- the device is intended to be outside. Even still, my unit is completely protected and looks terrible.

Re: Hello Nest Doorbell is peeling since about 6 months old!

MrGames9 — Mon, 10 Oct 2022 05:04:16 GMT

I should have added that I meant to report this sooner... so I've been stuck with this thing looking terrible for a while.

A couple news/blogger sites have picked this issue up.

For how much these units cost it's ridiculous... There might be grounds for legal action if Nest doesn't take care of these. This is a widespread issue from what I can tell.

Re: Hello Nest Doorbell is peeling since about 6 months old!

janthadeus — Mon, 10 Oct 2022 05:43:53 GMT

Hi MrGames9,

Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Thanks,

Re: Hello Nest Doorbell is peeling since about 6 months old!

MrGames9 — Mon, 10 Oct 2022 05:51:09 GMT

Sure, I can complete that form.

Re: Hello Nest Doorbell is peeling since about 6 months old!

MrGames9 — Mon, 10 Oct 2022 15:54:32 GMT

We completed the form - what happens next?

Re: Hello Nest Doorbell is peeling since about 6 months old!

Brad — Mon, 10 Oct 2022 16:42:47 GMT

@MrGames9

Thank you for filling out the support form! Now that it has been filled and submitted, a higher tier of support will reach out to you for next steps.

Best regards,

Brad

Re: Hello Nest Doorbell is peeling since about 6 months old!

Brad — Thu, 13 Oct 2022 16:51:48 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Hello Nest Doorbell is peeling since about 6 months old!

MrGames9 — Fri, 14 Oct 2022 03:56:34 GMT

I never heard from anyone other than your responses in this forum.

Re: Hello Nest Doorbell is peeling since about 6 months old!

janthadeus — Sun, 16 Oct 2022 01:34:40 GMT

Hey folks,

Thanks for the update. We got the form you've submitted, and we'll send you an email about your concern. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for chiming in, Brad.

Best,

Re: Hello Nest Doorbell is peeling since about 6 months old!

MrGames9 — Mon, 17 Oct 2022 00:47:29 GMT

Still have not received any response -- checked email multiple times.

Re: Hello Nest Doorbell is peeling since about 6 months old!

janthadeus — Mon, 17 Oct 2022 01:02:03 GMT

Hi there,

Our support team will email you with the instructions, keep an eye on your email and let's continue through that channel. Also, please be advised that this thread will be locked after 24 hours.

Best,

Re: Hello Nest Doorbell is peeling since about 6 months old!

MrGames9 — Mon, 17 Oct 2022 23:33:01 GMT

JT - You said the same thing a week ago. STILL NOTHING RECEIVED. I've received dozens of legitimate emails the past week and not a single one from support for this issue. I would like the world to know that RING has a much better policy for defects and HASSLE FREE comapred to this. AND, this is because of a manufacturing defect that Google/Nest has.

Re: Hello Nest Doorbell is peeling since about 6 months old!

MplsCustomer — Mon, 17 Oct 2022 23:47:23 GMT

@janthadeus

Perhaps threads like this should be locked only after the customer has received the promised email and the issue has been resolved.

Re: Hello Nest Doorbell is peeling since about 6 months old!

janthadeus — Sun, 23 Oct 2022 00:34:14 GMT

Hey MrGames9,

We know this has taken some time — we haven't forgotten about your case. Rest assured we're on top of this and you'll hear from us once we get a word.

MplsCustomer, as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant.

Best,

Re: Hello Nest Doorbell is peeling since about 6 months old!

janthadeus — Sun, 23 Oct 2022 00:40:06 GMT

Hi there,

Our support team has sent you an email for further instructions. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Re: Hello Nest Doorbell is peeling since about 6 months old!

MrGames9 — Sun, 23 Oct 2022 00:51:30 GMT

I did get connected with support and I am good now. Thanks.

Re: Hello Nest Doorbell is peeling since about 6 months old!

janthadeus — Sun, 23 Oct 2022 01:02:48 GMT

Hey MrGames9,

Sounds good! As we got our resolution here, I'm going to mark this thread as resolved. Please be advised that this thread will be locked after 24 hours.

Cheers,