topic Re: Nest Doorbell (wired) 2nd Gen SDM API Support in Cameras and Doorbells

Nest Doorbell (wired) 2nd Gen SDM API Support

EvanGrote — Fri, 14 Oct 2022 17:04:29 GMT

I received and installed the new Nest Doorbell (wired) 2nd Gen last weekend and wanted to play around with it via the SDM API but I discovered it was not listed in my Device List and while "Nest Doorbell (wired)" is listed in the supported devices, it seems to refer to the 1st generation Nest Doorbell (wired).

The SDM API's support page indicated I should post on Stack Overflow for support (which I did), but that doesn't seem to be monitored very actively, so I tried chatting with a rep from the Google store who transferred me to Nest support, which indicated I should "provide feedback" in this community.

My API support desires are almost entirely trivial but the person who commented on my stack overflow post had a much more valid concern regarding the lack of accessibility for the device absent SDM API support. Is there typically a lag between device launch and SDM API support for new Nest devices?

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

misosoup64 — Sat, 15 Oct 2022 02:11:47 GMT

Also wanting SDM API support for the the 2nd gen wired doorbell, I believe it took them about a month to add the battery doorbell to the API. I find it odd that they release these products without SDM API support.

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

EvanGrote — Sat, 15 Oct 2022 02:15:28 GMT

That's the context I was hoping someone could provide. Thanks!

I agree that the delay in shipping SDM API support is odd. Especially in this case because I wouldn't think there's much difference in the hardware (sans battery) between the wired and the battery doorbell now, but who knows...

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

plain — Sun, 16 Oct 2022 03:26:51 GMT

Also waiting for this.

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

nateasoflate — Mon, 17 Oct 2022 02:43:15 GMT

Also waiting on SDM API support for the 2nd gen wired doorbell...

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

tjk — Tue, 18 Oct 2022 21:58:33 GMT

Waiting too.

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

brownlkt — Fri, 21 Oct 2022 01:13:52 GMT

Also waiting

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

Brad — Mon, 24 Oct 2022 15:52:26 GMT

Hey there,

Sorry to hear we are still missing this feature, but we’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.

Best regards,
Brad

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

Brad — Thu, 27 Oct 2022 17:06:52 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

tjk — Thu, 27 Oct 2022 17:20:45 GMT

Hi Brad,

Instead of closing the thread without resolution, please keep it open, so that other people can find it and express interest in the feature. I am sure everyone here would also prefer getting notified in this post when the feature goes live. That would be a better customer experience.
This is a community, not a support channel, right? Then let us, customers, communicate in the community the way we prefer.
Thank you.

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

Brad — Thu, 27 Oct 2022 18:54:14 GMT

@tjk

Thank you for your feedback. If this thread receives further interaction and discussion, it will remain open until there is no longer any activity, or until it has been resolved. As Community Specialists, it is within our moderation duties to manage the community this way. I appreciate your patience!

Best regards,

Brad

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

brownlkt — Thu, 27 Oct 2022 19:37:15 GMT

We are all waiting for someone to tell us WHEN this will be a available for the new wired nest doorbell. Do you have any update for us?

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

tomatorotten — Fri, 28 Oct 2022 06:31:44 GMT

Google needs to give us an update. Also keeping this thread alive.

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

bk8612 — Sat, 29 Oct 2022 23:09:28 GMT

I am also waiting. Please provide an update!

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

vodbad — Thu, 03 Nov 2022 01:52:21 GMT

Same Here ! A potential released date will be appreciated !

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

Brad — Thu, 03 Nov 2022 16:33:12 GMT

Hi there,

Sorry to hear many of you are still waiting patiently for a response. As this feature is not available, we do not have a time frame to provide. Next steps would be for you to provide your feedback requesting this feature, and hopefully it will become a possibility.

Best regards,

Brad

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

MrNova — Sun, 06 Nov 2022 17:10:22 GMT

Google get your act together. This should be 101 release management.

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

bk8612 — Sun, 06 Nov 2022 17:29:49 GMT

Is there a better forum to voice that we want this feature added asap? It doesn't feel like google triages their feedback well.

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

Brad — Wed, 09 Nov 2022 21:52:46 GMT

Hi there,

You are welcome to leave your feedback in the app, or by contacting support. As this is a community forum, and not the main support avenue, you are welcome to leave your feature requests here, and our higher tiers of support will be aware of the requests made. Thank you for your patience.

Best regards,

Brad

Re: Nest Doorbell (wired) 2nd Gen SDM API Support

Cosfrog — Sun, 13 Nov 2022 01:40:06 GMT

Bought mine today and was surprised I couldn't integrate to HA. Why release a devices without full support? If it doesnt come out in next couple days the doorbell goes back to the store