topic Re: Google Floodlight - Battery Dead in Cameras and Doorbells

Google Floodlight - Battery Dead

HuguleyMMA1992 — Mon, 17 Oct 2022 22:00:38 GMT

I’ve seen one or two forums digging into this issue, but there doesn’t seem to be a true answer. My understanding is the actual lights are the hardwired portion of the floodlight, but the camera is operating off of the battery. Odd set up, curious as to why that would even be a thing, but running into an issue with the battery. Mine is currently dead and unable to run the cameras & even the light.

Does anyone have any insight regarding this issue?

Additionally, there was mention of a charge cable, but it wasn’t included nor is it an easy cable to find, if there even is really one for sale….

Any assistance is appreciated, especially from Google, would prefer a real conversation versus the bland base response, let’s figure it out.

Re: Google Floodlight - Battery Dead

MplsCustomer — Mon, 17 Oct 2022 22:27:43 GMT

@HuguleyMMA1992

I don't think the camera runs off of the battery. The floodlight camera is quite similar to the Google Nest Camera (Battery) that we have had for 13 months, plugged in all the time with the optional power cable. The camera differs from the new Google Nest Doorbell (Battery), which does indeed run off of the battery even when wired. The help page below says: "Nest Cam (battery) works differently than Nest Doorbell (battery). For wired installation setups with a Nest Cam (battery), the wires power the camera directly. At temperatures below freezing, the battery won’t charge, but as long as the wired power source is available, the camera can operate in temperatures down to -4°F (-20°C)."

If the floodlight camera is correctly connected to power, the battery should not deplete. Our Google Nest Camera (Battery) is at between 77% and 100% whenever we unplug it to check the battery level.

Three problems affecting charging of our camera have been noted in this forum; perhaps they also affect charging of the floodlight camera:

1) The charging cable has to feed towards the FRONT of the camera.

2) Some charging cables (or the associated cameras) are defective, causing the camera to not charge. Google Nest has replaced charging cables and/or cameras in some cases.

3) On some cameras, the plug that inserts into the bottom of the camera has fallen apart.

When the battery camera (and the floodlight camera) are plugged in, the camera should always be "Live" and when you go to Settings | Battery for the camera, it should say "Plugged in" with an infinity symbol. If it does not--if you see the battery level instead--there is something wrong. Only when the camera is unplugged does Settings | Battery show the battery charge level.

https://support.google.com/googlenest/answer/11830989?hl=en

Re: Google Floodlight - Battery Dead

aatienza — Mon, 24 Oct 2022 23:42:03 GMT

Hey folks,

HuguleyMMA1992, chiming in — we hope you got the answer you're looking for. Let us know if you have other questions, we're here to help.

I appreciate the help, MplsCustomer.

Thanks,

Archie

Re: Google Floodlight - Battery Dead

aatienza — Tue, 01 Nov 2022 00:56:33 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Google Floodlight - Battery Dead

aatienza — Wed, 02 Nov 2022 02:53:05 GMT

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Google Floodlight - Battery Dead

HuguleyMMA1992 — Wed, 02 Nov 2022 03:20:42 GMT

This has not yet been solved, what is the resolution to correct the issue?

Re: Google Floodlight - Battery Dead

MplsCustomer — Wed, 02 Nov 2022 14:13:04 GMT

@HuguleyMMA1992

I don't believe the lights on the floodlight camera fixture are powered by the battery in the floodlight camera; are you sure there is power going to the fixture?

The power cable that is plugged into the bottom of the camera should feed towards the FRONT of the camera.

Re: Google Floodlight - Battery Dead

janthadeus — Wed, 02 Nov 2022 23:51:45 GMT

Hi folks,

Checking in should you still have further questions here. Let us know by replying to this thread.

I appreciate your help here, MplsCustomer and Archie.

Thanks,

Re: Google Floodlight - Battery Dead

janthadeus — Sat, 05 Nov 2022 23:54:27 GMT

Hey there,

How's it going? Still need our help?

Regards,

Re: Google Floodlight - Battery Dead

janthadeus — Mon, 07 Nov 2022 01:34:50 GMT

Hi there,

Best,