topic Missing Magnetic Mount for Battery Camera in Cameras and Doorbells

Missing Magnetic Mount for Battery Camera

CFAFedWay — Wed, 19 Oct 2022 18:19:33 GMT

I recently moved and was not able to get the mounting magnet for my Nest Camera Battery Indoor/Outdoor. How do I purchase another one?

Re: Missing Magnetic Mount for Battery Camera

MplsCustomer — Wed, 19 Oct 2022 18:41:54 GMT

@CFAFedWay

Google Nest does not sell spare parts. Sometimes Support (https://support.google.com/googlenest/gethelp) will provide a replacement if you're under the 1-year warranty (or a Community Specialist will chime in here with a form for you to fill out).

On the thread below, another customer found a third-party solution of sorts:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Outdoor-Magnetic-Base/m-p/26691

Re: Missing Magnetic Mount for Battery Camera

janthadeus — Wed, 19 Oct 2022 23:44:17 GMT

Hi folks,

Thanks for reaching out. Let’s check this out — could you fill out this form and let me know once you’re done?

I appreciate your help here, MplsCustomer.

Regards,

Re: Missing Magnetic Mount for Battery Camera

janthadeus — Sat, 22 Oct 2022 23:59:34 GMT

Hi CFAFedWay,

We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks,

Re: Missing Magnetic Mount for Battery Camera

aatienza — Wed, 26 Oct 2022 05:55:19 GMT

Hey there,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

Re: Missing Magnetic Mount for Battery Camera

aatienza — Tue, 01 Nov 2022 01:05:12 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie