topic Re: Nest not working - blue spinning circle of death in Cameras and Doorbells

Nest not working - blue spinning circle of death

GoogleRuinsNest — Thu, 20 Oct 2022 18:21:06 GMT

Nest is not loading my cameras on the iOS app or the desktop browser. Blue spinning circle of death.

Re: Nest not working - blue spinning circle of death

harrismix — Thu, 20 Oct 2022 18:31:30 GMT

Where are you? I have the same thing, spinning wheel, I'm in NE London, UK

Re: Nest not working - blue spinning circle of death

MplsCustomer — Thu, 20 Oct 2022 18:34:57 GMT

@GoogleRuinsNest

Maybe Google Nest's servers are having issues right now. I just tried accessing the home.nest.com website, and after several minutes the video feed from half our cameras is still spinning blue. And the video feed for one of our cameras on our Nest Hub just blanked out and on attempting to reconnect says "Camera feed is not available."

Nothing is showing on the status page: https://status.nest.com/

We're in Minnesota, USA.

Re: Nest not working - blue spinning circle of death

harrismix — Thu, 20 Oct 2022 18:33:19 GMT

So frustrating, this is dangerous - I'm a carer and now can't see the person I am looking after, just a spinning blue line

Re: Nest not working - blue spinning circle of death

Rubes — Thu, 20 Oct 2022 18:36:53 GMT

There is currently a documented outage for live video and history.

Re: Nest not working - blue spinning circle of death

MplsCustomer — Thu, 20 Oct 2022 18:37:59 GMT

@Rubes

Documented where? This just started and is not reflected on the status page.

Re: Nest not working - blue spinning circle of death

Rubes — Thu, 20 Oct 2022 18:42:14 GMT

@MplsCustomer
When I view the status page:

Re: Nest not working - blue spinning circle of death

MplsCustomer — Thu, 20 Oct 2022 18:40:21 GMT

@Rubes

Okay, now I see it too. Thanks.

Re: Nest not working - blue spinning circle of death

GoogleRuinsNest — Thu, 20 Oct 2022 18:44:56 GMT

They probably only added it after seeing this thread.

Re: Nest not working - blue spinning circle of death

Cappie — Thu, 20 Oct 2022 19:20:05 GMT

https://status.nest.com/issue/633f50c1-1a7b-4684-b817-231aaa5faff4

Re: Nest not working - blue spinning circle of death

Rubes — Thu, 20 Oct 2022 19:25:19 GMT

lol. That’s funny…and probably true

Re: Nest not working - blue spinning circle of death

GoogleRuinsNest — Thu, 20 Oct 2022 19:32:57 GMT

looks like it's working again. Lost a couple hours worth of footage though.

Re: Nest not working - blue spinning circle of death

Rubes — Thu, 20 Oct 2022 20:30:30 GMT

Yes. Service seems to have been restored

Re: Nest not working - blue spinning circle of death

Jeff — Thu, 20 Oct 2022 20:43:08 GMT

Hi everyone,

Yes, there was an outage, but it looks like things are all back to normal. If you are still seeing any related problems, please let me know, but everything should be all smoothed out by this point.

Thanks,

Jeff

Re: Nest not working - blue spinning circle of death

aatienza — Mon, 24 Oct 2022 22:32:14 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Jeff.

Thanks,

Archie

Re: Nest not working - blue spinning circle of death

aatienza — Wed, 26 Oct 2022 05:37:49 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,
Archie