topic Re: Missing Chime Connector in Cameras and Doorbells

Missing Chime Connector

holson — Fri, 21 Oct 2022 03:39:50 GMT

Need a replacement chime connector. I have a google next hello (Model A0077) I didn't receive one in the box and can't find a replacement anywhere. Please help!

Re: Missing Chime Connector

EmptyNester — Fri, 21 Oct 2022 04:09:50 GMT

Hello, I'm an end user like you. Sadly Google refuses to sell parts for their cameras unless they are still within the 1 year warranty. Such a bummer. BAD GOOGLE,,,,, BAD!

Re: Missing Chime Connector

Rubes — Fri, 21 Oct 2022 11:33:41 GMT

Can you return it and buy another? Sounds as if you just recently opened the box.

Re: Missing Chime Connector

Brad — Fri, 21 Oct 2022 16:50:26 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Missing Chime Connector

EmptyNester — Fri, 21 Oct 2022 23:24:30 GMT

Hi Brad, this is a MAJOR inconvenience to the user base and it is a real negative for anyone considering buying Google products. I don't understand why Google has taken this stance. Every other camera company (Arlo, Ring, Tplink, Eufy, etc) sell spare parts. Is there a clear answer to why Google refuses to sell spare parts?

Re: Missing Chime Connector

Brad — Mon, 24 Oct 2022 15:45:43 GMT

@EmptyNester

You are welcome to check out our warranty page for more information.

Best regards,

Brad

Re: Missing Chime Connector

Brad — Thu, 27 Oct 2022 17:09:35 GMT

Hi there,

Just checking in to see how the conversation is going, and to see if everyone who is still experiencing this, has filled out the support form? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Missing Chime Connector

Brad — Fri, 28 Oct 2022 17:20:30 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad