topic Re: Google has deleted my conversation about new generation cameras not working in Nest app and on w in Cameras and Doorbells

Google has deleted my conversation about new generation cameras not working in Nest app and on web?

estherboff — Fri, 21 Oct 2022 08:09:25 GMT

A week ago I raised an issue that new generation cameras do not show history which I have paid for in the Google Home app AND there is no web interface for the Google Home app so I cannot see camera on web browser alongside my other 9 old generation Nest cameras.

Seems Google are trying to cover up?

Will you give me an honest answer and not delete my replies?

Are there any plans to provide web server for google home app?
Are there any plans to provide history for on Google Home app for old generation cameras?

Re: Google has deleted my conversation about new generation cameras not working in Nest app and on w

MplsCustomer — Fri, 21 Oct 2022 14:50:58 GMT

@estherboff

You are not alone in asking your questions. I have been asking similar questions in this forum and directly to Google Nest management ever since we bought a Google Nest Camera (Battery) in early Sept. 2021 because Google Nest had just discontinued sale of the Google Nest Outdoor Camera, and discovered to our amazement and surprise that this new Google Nest camera did NOT work in the Google Nest app (or on home.nest.com)--necessitating the use of 2 apps ever since--and therefore lacked some important functions possessed by our older cameras and doorbells. MANY other customers have posed similar concerns in this forum in the last year.

By the way, if your previous post is this one: https://www.googlenestcommunity.com/t5/Home-Automation/Google-Home-app-poor-replacement-for-Nest-app/td-p/257842, Google Nest did not delete it, but they did lock it.

Re: Google has deleted my conversation about new generation cameras not working in Nest app and on w

estherboff — Fri, 21 Oct 2022 15:47:05 GMT

@MplsCustomer

Thanks. it really is outrageous. They should at least stop selling these cameras as Nest cameras.

Re: Google has deleted my conversation about new generation cameras not working in Nest app and on w

EmptyNester — Fri, 21 Oct 2022 23:21:26 GMT

I believe Google has said the view of the new generation of cameras from your computer browser will be here before the end of the year. But I have to agree with you... my patience is wearing thin as I have been waiting over a year for that ability.

Re: Google has deleted my conversation about new generation cameras not working in Nest app and on w

Brad — Wed, 26 Oct 2022 16:37:50 GMT

Hi there,

Sorry to hear you're experiencing this, but luckily, we have amazing people like @EmptyNester and @MplsCustomer here to help you out. Thank you both for your help.

Best regards,

Brad

Re: Google has deleted my conversation about new generation cameras not working in Nest app and on w

EmersonB — Tue, 01 Nov 2022 20:56:51 GMT

Hello folks,

@estherboff, I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, @MplsCustomer,@EmptyNester and @Brad.

Thanks,
Emerson

Re: Google has deleted my conversation about new generation cameras not working in Nest app and on w

EmersonB — Wed, 02 Nov 2022 22:09:04 GMT

Hi estherboff,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson