topic Re: Cannot turn on Notifications on an iPhone - blank screen in Cameras and Doorbells

Cannot turn on Notifications on an iPhone - blank screen

amberjack3 — Wed, 19 Oct 2022 14:40:49 GMT

I am unable to turn on notifications for Google Home in my iPhone 13. The screen to set this is blank.

Steps to reproduce my issue:

1. From the Notifications screen on Google Home, it says “All Home app notifications have been turned off in this phone or tablet's settings” and has a link to “Turn on notifications.”

2. Clicking the link takes me to my iPhone’s Settings screen for Google Home. Under Notifications it shows “Critical Alerts” is selected.

3. When I tap Notifications, it takes me to a screen that is blank with no options to change this setting.

Please advise. I paid for the Nest monthly service but it is not usually without timely notifications.

Re: Cannot turn on Notifications on an iPhone - blank screen

MplsCustomer — Wed, 19 Oct 2022 14:57:06 GMT

@amberjack3

In the Google Home app, on the initial screen, if you go to Settings | Notifications | General notifications, what do you get? This is what we get:

For our camera, under Settings | Events, we have configured notifications.

Re: Cannot turn on Notifications on an iPhone - blank screen

amberjack3 — Wed, 19 Oct 2022 15:29:34 GMT

This is what I see from the Google Home app under Settings | Notifications | General notifications:

Re: Cannot turn on Notifications on an iPhone - blank screen

MplsCustomer — Wed, 19 Oct 2022 15:40:23 GMT

@amberjack3

What happens if, on your iPhone, you go to Settings | Notifications | Google Home (without going through the Google Home app)?

Re: Cannot turn on Notifications on an iPhone - blank screen

amberjack3 — Wed, 19 Oct 2022 15:47:35 GMT

The screen is blank. See the image under Step 3 in my original post.

Re: Cannot turn on Notifications on an iPhone - blank screen

MplsCustomer — Wed, 19 Oct 2022 16:44:50 GMT

@amberjack3

That seems quite odd. If, on your initial screen on your iPhone, you go to Settings | Notifications | Google Home, you should at least get a screen with one setting, showing "Allow Notifications" turned off (see screen shot below).

What's odd also is that, when I turn off iPhone notifications for Google Home, under Notifications my screen says just "Off", while yours says "Critical alerts". And your screen does not list "Camera"; do you not have any cameras or doorbells?

Maybe you could delete and re-install your Google Home app. Or check for updates; it was last updated a week ago and the latest version is 2.59.211.

Re: Cannot turn on Notifications on an iPhone - blank screen

amberjack3 — Wed, 19 Oct 2022 19:54:59 GMT

I have 2 nest cameras in Google home and I’m able to control them and view history, but I’m receiving any notifications.

Re: Cannot turn on Notifications on an iPhone - blank screen

amberjack3 — Wed, 19 Oct 2022 20:04:31 GMT

Deleting and reinstalling the Google Home app fixed the issue, thank you!!

Re: Cannot turn on Notifications on an iPhone - blank screen

EmersonB — Wed, 19 Oct 2022 20:10:16 GMT

Hello folks,

@ amberjack3 I know how it feels when I don't receive notifications from the Google Home App. To confirm, have you tried to reinstall your Google Home App? Can I have the iOS version of your iPhone 13?

Keep me posted.

@MplsCustomer thanks for the help.

Regards,
Emerson

Re: Cannot turn on Notifications on an iPhone - blank screen

EmersonB — Sat, 22 Oct 2022 21:29:08 GMT

Hi amberjack3,

I just wanted to follow up and see if you still need any help? Let me know if you have any additional questions from here.

Thanks,
Emerson

Re: Cannot turn on Notifications on an iPhone - blank screen

EmersonB — Sun, 23 Oct 2022 21:54:00 GMT

Hey amberjack3,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best,
Emerson