topic Re: Doorbell not loud enough in Cameras and Doorbells

Doorbell not loud enough

ATesus92 — Sat, 22 Jan 2022 18:48:11 GMT

Hey guys, I installed my doorbell (battery) today but there is a problem: i can hear the person at the door very clear on my mobile phone, but the person at the door almost doesnt hear me. The bell's speaker is very quiet. I have set the volume in the home app at max but it doesn't help.

Can somebody help me please?

Re: Doorbell not loud enough

Loic33 — Tue, 08 Feb 2022 00:39:15 GMT

I have the same issue.

Re: Doorbell not loud enough

Brad — Tue, 08 Feb 2022 18:28:20 GMT

Hi there,

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Doorbell not loud enough

Loic33 — Tue, 08 Feb 2022 19:11:09 GMT

Hi there, yes this is still occurring. I have realised that it only happens on Samsung phones. All other devices broadcast the sound loud enough. Some people say it is because of the microphone array on Samsung phones being incorrectly used.

Re: Doorbell not loud enough

Brad — Thu, 10 Feb 2022 18:12:46 GMT

@Loic33

I have heard that some Samsung phones have trouble with certain features. I can suggest that you Restart your device, possibly even Factory Reset it and then try again. Check your settings, anything that you feel could be worth looking into to see. I know nothing about Samsung phones, I have purely used iOS devices for the past several years, so I am not much of a help knowing where to go on those phones.

Best regards,

Brad.

Re: Doorbell not loud enough

Loic33 — Thu, 10 Feb 2022 18:59:58 GMT

Hi @Brad ,

I would do what you suggested but that clearly won't have any effect as that is not how software works. Also if you do some research you will find this is a known issue with ALL Samsung devices going back years.

I have seen you respond a lot on these forums but I think it is important to remember that if you don't have anything meaningful to contribute it is better to just say nothing at all.

Cheers,

Loic

Re: Doorbell not loud enough

Brad — Thu, 10 Feb 2022 19:12:39 GMT

@Loic33

There are multiple reasons why I would like to remind you to please be respectful to all users that would include any Community Specialist, myself included. I am required to respond to this thread as it is part of my duties as a Community Specialist/Moderator over these forums. I am also aware that Samsung devices struggle hardcore with most Nest products at the moment. I ask that you continue to have patience, and thank you for your feedback you have provided.

For your convenience, I have linked the Community Guidelines for you to review if you wish.

Best regards,

Brad.

Re: Doorbell not loud enough

ATesus92 — Fri, 11 Feb 2022 13:38:42 GMT

Thx for your help! Do you know any solution for this problem? Besides changing the device xD

By the way - I also have a Google Nest Audio, which tells me whenn somebody rings at my door. What do I have to say to my Nest Audio to get a connection to my doorbell? Does that work at all or does it only work with my mobile and my Nest hub?

Re: Doorbell not loud enough

Brad — Thu, 31 Mar 2022 18:53:43 GMT

@ATesus92

There is no such fix for this issue still, but I can suggest you try to lower your phones volume first, and then see if that changes the sound. I saw someone state it worked for them, but I do not have this product to test it myself. But the Nest Doorbell (battery) is not meant to ring like a traditional smart doorbell. It send a notification to your phone, and can send an alert or sound to your connected speakers and displays if you have them.

Best regards,

Brad.

Re: Doorbell not loud enough

GarrettDS — Fri, 20 May 2022 20:09:50 GMT

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Doorbell not loud enough

Loic33 — Sat, 21 May 2022 01:06:04 GMT

Yes, the problem is still unresolved.

Re: Doorbell not loud enough

MikeK1 — Sat, 23 Jul 2022 18:16:35 GMT

Tried all the above and still no joy 😒

When is a fix likely?

Re: Doorbell not loud enough

Ibra80 — Tue, 25 Oct 2022 06:41:13 GMT

Any Fix to this issue yet? Absolute junk. About to take it back and get the ring doorbell.

Re: Doorbell not loud enough

EmersonB — Thu, 27 Oct 2022 01:53:02 GMT

Hi Ibra80,

I'm sorry to hear that you're having this issue. To know more about this, I'd like to ask some questions: what is your phone's make and model? What is your phone's OS and OS version?.

Give these steps a try:

Check the volume on the device where the live or recorded video is being played and make the necessary adjustment if applicable.
Verify that the audio settings on the app is correct :
- On the Home app, tap the doorbell or camera Settings Audio, and toggle the Microphone on.
- On the Nest app, tap the doorbell or camera Settings, and set the Microphone on.
When applicable, adjust the volume slider until you're satisfied with the audio.
Confirm if the audio issue happens on other mobile devices.

Keep us posted.

Best,

Emerson

Re: Doorbell not loud enough

Ibra80 — Thu, 27 Oct 2022 05:24:08 GMT

There is 3 phones in the house and all Samsung's, S10, s20 and a note 20 ultra, all on android 12.

The volume options are at full.

Tried it with a iPhone or pixel 7 and it's fine.

Seems to be a problem with Samsung phones

Re: Doorbell not loud enough

MikeK1 — Thu, 27 Oct 2022 09:22:20 GMT

I got onto Google and they sent a replacement out and now it works fine.

Re: Doorbell not loud enough

EmersonB — Thu, 27 Oct 2022 22:18:05 GMT

Hey folks,

@Ibra80 to confirm, you mean to say that when you use your Android phones with Android 12 OS version they cannot hear you, and when you use your iPhone or Pixel 7 they can hear you properly? Keep us posted.

@MikeK1 that's awesome. Were glad that it's working fine now.

If you have other questions and concerns, feel free to let me know.

Regards,
Emerson

Re: Doorbell not loud enough

janthadeus — Mon, 31 Oct 2022 02:10:09 GMT

Hi Ibra80,

How's it going? Still need our help?

Thanks for the help here, Emerson.

Regards,

Re: Doorbell not loud enough

Ibra80 — Mon, 31 Oct 2022 10:22:59 GMT

Yeah I'm still having the same problems with it not being loud enough on phones or when using mic for talk back the person at my door can hardly hear me.

Re: Doorbell not loud enough

Brad — Tue, 01 Nov 2022 16:55:06 GMT

@Ibra80

Have you tried to change the volume on a separate non-android device to test if it is specific to your android devices?

Best regards,

Brad