topic Re: Nest 1st gen IQ Outdoor Camera lens fell out - glue back in? in Cameras and Doorbells

Nest 1st gen IQ Outdoor Camera lens fell out - glue back in?

terrym — Wed, 19 Oct 2022 01:27:48 GMT

I have two Nest Outdoor IQ cameras that have been installed for more than a year and have been working OK. Remarkably I found both of the round clear plastic lens that cover the camera on the ground adjacent to the cameras. The round clear plastic protection lens fit perfectly in the hole in the center of the camera but falls out do to gravity. I don't know if the lens were glued into the cavity or held in place by some other method. Are these apparently protective pieces necessary. Maybe they should have been removed during installation but I do not recall anything about them. Now, should I leave the lens, one for each camera out, or do I need to somehow put them back in the cavity and glue them in place or secure them some other way?

Re: Nest 1st gen IQ Outdoor Camera lens fell out - glue back in?

Brad — Tue, 25 Oct 2022 17:08:52 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Nest 1st gen IQ Outdoor Camera lens fell out - glue back in?

terrym — Tue, 25 Oct 2022 20:34:28 GMT

Brad,

I was not looking for a replacement parts. I was just trying to learn the function of the small flat round clear plastic piece maybe 1 1/2" that fits in the center of the Nest Outdoor IQ Camera. I have the two pieces, one for each camera that fell out of the camera. Are these seemingly protective pieces really necessary? If so, shoud I try to glue them back in place? The cameras seem to functioning normally without these small pieces.

Re: Nest 1st gen IQ Outdoor Camera lens fell out - glue back in?

Brad — Tue, 25 Oct 2022 22:09:23 GMT

@terrym

I would definitely recommend you continue to use those two parts that have come with your device. Do you have a picture to share at all? I would love to see exactly what you are talking about.

Best regards,

Brad

Re: Nest 1st gen IQ Outdoor Camera lens fell out - glue back in?

aatienza — Tue, 01 Nov 2022 01:02:22 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: Nest 1st gen IQ Outdoor Camera lens fell out - glue back in?

aatienza — Wed, 02 Nov 2022 02:16:48 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie