topic Video does not show color in Cameras and Doorbells

Video does not show color

Franklin5124 — Fri, 04 Nov 2022 13:24:02 GMT

When watching my nest cam on my phone it does not show color

Re: Video does not show color

MplsCustomer — Sat, 05 Nov 2022 01:55:53 GMT

This started happening to one of our Google Nest cameras and after reading a post in this forum, we tried toggling Night Vision off and on a couple of times, and that resolved the problem.

Re: Video does not show color

Brad — Tue, 08 Nov 2022 20:04:21 GMT

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Following @MplsCustomer's advice with turning off and on, the Night Vision feature would also seem to work. Give that a try, if this first restart doesn't do the trick.

Best regards,
Brad

Re: Video does not show color

Brad — Fri, 11 Nov 2022 20:35:22 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Video does not show color

EmersonB — Sat, 12 Nov 2022 21:07:27 GMT

Hello Franklin5124,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, MplsCustomer and Brad.

Thanks,
Emerson