topic Locked out of nest account. Devices trapped in Cameras and Doorbells

Locked out of nest account. Devices trapped

ScoobyCarolan — Sat, 05 Nov 2022 17:43:29 GMT

Hi there. somehow I failed to get my best account to magically migrate to a Google account. I have a separate Google account that I began migrating my devices to. So my 2 outdoor cameras and 2 smoke detectors are on my nest account and my Nest Aware is on my Gmail account.

I have lost access to my nest account. I tried to login and didn’t receive the 6 digit text message. I retried it a few times. No texts. So I tried to reset the password. Same thing, no texts. I resent the code nothing. I reset the password again, nothing. I resent the code again, nothing. Now I get “you have tried too many times” errors.

please help me get my cameras, subscriptions, and smoke detectors off my old dead nest account and into my gmail account.

none of the FAQs work

Re: Locked out of nest account. Devices trapped

MplsCustomer — Sat, 05 Nov 2022 20:50:04 GMT

@ScoobyCarolan

I'm just another customer and can't tell exactly what happened in your case. But if you migrated your Nest Account to your Google Account, when you go back to the Google Nest app after the migration, you should select "Sign in with Google" and log in with your Google (gmail) account and password. Your old Nest Account credentials should no longer work if your migration was successful.

https://support.google.com/googlenest/answer/9297676?hl=en#zippy=%2Cverify-that-youve-migrated

Re: Locked out of nest account. Devices trapped

ScoobyCarolan — Sun, 06 Nov 2022 16:37:02 GMT

The email address I used on nest was already tied to my existing gmail account. When I did the migration it failed and said “this account already exists”. So I wasn’t allowed to use it and I don’t want to inject a 3rd email address into this mess. I need an admin at Google to sort this out on the back end for me.

Re: Locked out of nest account. Devices trapped

MplsCustomer — Sun, 06 Nov 2022 17:52:30 GMT

@ScoobyCarolan

I can't tell what really happened in your case. I don't know how you would get a "this account already exists" during the migration unless you selected the option to create a new Google account and then tried to specify your already-existing account, rather than choosing your existing Google account.

The page whose link I provided earlier also has detailed migration instructions:

https://support.google.com/googlenest/answer/9297676?hl=en#troubleshoot-migration&zippy=%2Cverify-that-youve-migrated%2Cdetailed-instructions

You can reach Google Nest Support by starting with this link:

https://support.google.com/googlenest/gethelp

Re: Locked out of nest account. Devices trapped

Juni — Thu, 10 Nov 2022 18:41:11 GMT

Hi folks,

@MplsCustomer, thanks for the help.

@ScoobyCarolan, thanks for posting. I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Thanks,

Juni

Re: Locked out of nest account. Devices trapped

Princesss — Wed, 16 Nov 2022 03:23:08 GMT

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Locked out of nest account. Devices trapped

Princesss — Thu, 17 Nov 2022 03:24:21 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.

Best,

Princess