topic Re: Trying to reinstall a nestcame on new network HELP! in Cameras and Doorbells

Trying to reinstall a nestcame on new network HELP!

Jenh — Sat, 08 Oct 2022 23:55:10 GMT

Can you please enlighten me? Your online instructions leave a lot to be desired. I have tried every way I can think of to install a existing camera to a new network. I tried with the mobile app. I tried with the web browser. Neither will work for me. HELP!
I don't want to use the existing network as we have already set up everything else on the new network name. I am quite frustrated I have tried everything to get this done. I have tried installing using the mobile IOS app. I have tried using the web browser. Nothing seems to want to work. I even uninstalled this camera and thought maybe I would be able to reinstall it as a new. No CHANCE Your instructions say to look for a HOME icon which does not exist

Help!

Re: Trying to reinstall a nestcame on new network HELP!

MplsCustomer — Sun, 09 Oct 2022 00:07:18 GMT

@Jenh

Unfortunately, when changing to a new Wi-Fi network name (SSID) and password, Google Nest generally wants us to remove the Google Nest device from the Google Home app or Google Nest app while we are still on the old Wi-Fi network, and then do a factory reset. Most people don't realize this until they've gotten rid of their old Wi-Fi network, and then things get messy, like yours.

You could try contacting Google Nest Support and ask them to override whatever controls they have that prevent you from re-installing.

https://support.google.com/googlenest/gethelp?hl=en

Re: Trying to reinstall a nestcame on new network HELP!

Jenh — Sun, 09 Oct 2022 01:28:17 GMT

Thanks I’ll try that on Monday seems they are no longer available today

Re: Trying to reinstall a nestcame on new network HELP!

MplsCustomer — Sun, 09 Oct 2022 01:30:15 GMT

@Jenh

I've seen posts where Support has customers do things like turn off the camera for 48 hours and then perform some certain steps after that. (The steps weren't specified.) Good luck to you!

Re: Trying to reinstall a nestcame on new network HELP!

aatienza — Wed, 12 Oct 2022 18:38:09 GMT

Hey Jenh,

Thanks for reaching out. I'd like to know more about it — what's the status light of your camera? Could you check if the Nest camera is still showing in the Google Home app? If so, let's remove it from the app. Open the app, then tap Settings > Remove device > Confirm.

I appreciate the help, MplsCustomer.

Thanks

Archie

Re: Trying to reinstall a nestcame on new network HELP!

aatienza — Sun, 16 Oct 2022 22:43:20 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Trying to reinstall a nestcame on new network HELP!

aatienza — Tue, 18 Oct 2022 18:12:04 GMT

Hi everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Trying to reinstall a nestcame on new network HELP!

Jenh — Tue, 18 Oct 2022 23:24:42 GMT

HI I did this and was unable to get it to reconnect at all. I appreciate the message. I called in for support and was told I would not be able to re install the camera using an apple laptop so i borrowed a PC based laptop from a friend and then i was told you could not reinstall unless it was windows 7 or earlier. I found this kinda ridiculous. so I gave up.
jen

Re: Trying to reinstall a nestcame on new network HELP!

aatienza — Wed, 02 Nov 2022 03:09:32 GMT

Hey Jenh,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. We're always here if ever you change your mind.

Thanks,

Archie

Re: Trying to reinstall a nestcame on new network HELP!

aatienza — Sat, 05 Nov 2022 03:14:41 GMT

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie

Re: Trying to reinstall a nestcame on new network HELP!

janthadeus — Sun, 06 Nov 2022 03:47:37 GMT

Hi folks,

Thanks for the help here, MplsCustomer and Archie.

Best,