topic No video clips history, just static timeline with paid Nest Aware. Any ideas? in Cameras and Doorbells

No video clips history, just static timeline with paid Nest Aware. Any ideas?

thetropics — Sun, 06 Nov 2022 11:32:54 GMT

I have two nest outdoor cams and a nest doorbell. All of them capture great video. However, whenever I click on the camera, I only see a static timeline of each event that occurred, but cannot click to view the video. In fact, when I try to view the timeline, I often see the message “get more with Nest Aware“. I paid for the 30 day subscription. But I understand that even without a subscription, you should still get a three hour history of videos. Not sure if I’m missing something or if the subscription just doesn’t work.

Anyone have any ideas?

Re: No video clips history, just static timeline with paid Nest Aware. Any ideas?

MplsCustomer — Sun, 06 Nov 2022 18:19:48 GMT

@thetropics

If you go to the page below, (or go to Settings | Nest Aware in either the Google Nest app or Google Home app), it should show you which Nest Aware subscription you have:

https://store.google.com/subscriptions?hl=en-US

This page also tells you which Google Nest "home/structure" your subscription applies to.

Is your Nest Aware for the same Google Nest "home/structure" as your cameras and doorbell?

If you have the newer Google Nest cameras and doorbells released starting in 2021, and do NOT have a Nest Aware subscription, you get event history for events in the most recent 3 hours. For older cameras, you just get static shots without a subscription.

https://support.google.com/googlenest/answer/9681538?hl=en

Re: No video clips history, just static timeline with paid Nest Aware. Any ideas?

Brad — Thu, 10 Nov 2022 22:55:05 GMT

Hi there,

If you're wondering if you still have an active Nest Aware subscription or not, here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription.

Best regards,

Brad

Re: No video clips history, just static timeline with paid Nest Aware. Any ideas?

janthadeus — Mon, 14 Nov 2022 06:12:20 GMT

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, MplsCustomer and Brad.

Thanks,

Re: No video clips history, just static timeline with paid Nest Aware. Any ideas?

janthadeus — Wed, 16 Nov 2022 02:11:39 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,