topic Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone in Cameras and Doorbells

Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Einarkristian — Sat, 29 Oct 2022 13:34:59 GMT

Installed my Google Nest Doorbell (battery) some weeks ago. Already have 8 mini / max / hub in my house. The problem is that it only notifies me on my devices in the house about 50% of the times when someone is pushing the button. It always notifies me on my phone (which means that the connection is fine). Any idea what can cause this issue?

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Guyfeathers — Sun, 30 Oct 2022 07:40:35 GMT

Hi there, I have exactly the same problem so you are not alone. Tried taking off the camera and charging it but not luck.

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Michieljadejong — Sun, 30 Oct 2022 12:03:47 GMT

Experiencing exactly the same issue. Tried to reset both doorbell as well as smart speakers several times, reconnecting everything in the Google Home app, trying all possible settings, resetting router, etc. however no results. Issue occurs since several weeks; prior to this everything just worked fine for about one year. Frustrating not being able to find the issue. What can I do to solve this?

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

PendragonDK — Mon, 31 Oct 2022 11:48:45 GMT

I have the exact same problem - i reset all my devices and initially it's working fine - but after a while the notification on my Nest Hubs just stops... thus the product is not trustworthy...

Potential buyers be warened... !

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Miles_Prower — Mon, 31 Oct 2022 20:59:50 GMT

Same here. I even factory-reset all of my Nest Hub (2nd Gen) and Nest Audio devices, as well as my Nest Doorbell (Battery). But the problem persists.

When someone pushes the Doorbell, I get a notification on my phone 5–10 seconds later... long enough that I miss deliveries. But at least I get the notification. On the other hand, my Nest Hub and Audio devices will ring around 50% of the time — with a 10–20 second delay — and the other 50% of the time, they don't wake up to the Doorbell.

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Einarkristian — Mon, 31 Oct 2022 21:28:52 GMT

Thanks for feedback. Good to know that it’s not only me having this problem. FYI: ultimate test today - Halloween. And for some reason it worked well today. Every time I got a notification, my devices also made a sound (about 30 times in total). The only change I have made, is that I changed the ringtone to the Halloween theme. Fingers crossed

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Michieljadejong — Tue, 01 Nov 2022 18:37:41 GMT

That's funny; I experienced the same effect with this special ringtone; problem temporary solved? Let's see how things will work after Halloween 😉

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

janthadeus — Wed, 02 Nov 2022 06:47:51 GMT

Hey folks,

Thanks for reaching out. I appreciate you sharing your thoughts with us and the steps you took — it's a big help. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

EmersonB — Sat, 05 Nov 2022 14:47:37 GMT

Hi everyone,

I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, @Jt.

Regards,
Emerson

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Einarkristian — Sat, 05 Nov 2022 15:17:38 GMT

The «Halloween fix» was temporary. Now it is back to only work 50 % of the times…

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Guyfeathers — Sat, 05 Nov 2022 18:05:12 GMT

Same here - halloween fix worked but it’s now not working again. Very frustrating, not resolved!

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Michieljadejong — Sat, 05 Nov 2022 19:56:42 GMT

Same here; issue is back again. So @EmersonB do you have a fix for us? Because a non-reliable doorbell is worthless to be honest…

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Matwi — Thu, 10 Nov 2022 12:59:04 GMT

Same here. The issue is not solved. Non-reliable doorbell is worthless…

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

tonybones — Fri, 11 Nov 2022 07:16:43 GMT

I have the exact same issue. Google Doorbell has stopped ringing on my Google Hub Max altogether & cannot get it to do it again. Notifications do come through immediately to my iPhone & Apple Watch through Google Home though. In addition, all 3 of my Google Nest Minis went offline & had to be turned off & on to get going again, yet my 2 Lenovo smart speakers clocks stayed online. Anyone got a fix yet?

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

tonybones — Fri, 11 Nov 2022 07:17:16 GMT

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

tonybones — Fri, 11 Nov 2022 07:18:42 GMT

Google Doorbell for me has recently stopped ringing on my Google Hub Max altogether & I cannot get it to do it again. The notifications do come through immediately to my iPhone & Apple Watch through Google Home though. In addition, all 3 of my Google Nest Minis went offline & had to be turned off & on to get going again, yet my 2 Lenovo smart speakers clocks stayed online. Do you have a fix yet?

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

PendragonDK — Tue, 15 Nov 2022 22:44:30 GMT

Yeah, I am not sure why @janthadeus were asking whether everything was covered - as I have not seen anything that looks like a solution to the problem… the halloween ringtone didn’t change a thing at my place - I still only get a message on my phone, and NONE of my 4 Nest Hubs or 2 google Home… and the push notification is 10-15 secs delayed on my phone…

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Brad — Tue, 22 Nov 2022 17:52:08 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

Einarkristian — Tue, 22 Nov 2022 20:27:20 GMT

I suggest to leave this open until it is fixed..?

Re: Google Nest Battery Doorbell not calling on my devices, though notifying me on phone

PendragonDK — Tue, 22 Nov 2022 22:15:11 GMT

@Bradwhy ask us that, when a Solution havent even been suggested?

we need a solution and engaged supporters, not empty “just checking in” statements.