topic Re: Nest Doorbell Peeling in Cameras and Doorbells

Nest Doorbell Peeling

DonMc1 — Mon, 07 Nov 2022 11:39:45 GMT

Hello, my Nest Doorbell is peeling. It's not like it is exposed to the weather because the door is located under a large front porch. I see that others are having this problem so I am not alone. I know it is out of warranty but would appreciate replacement because it's not that old and shouldn't be doing this.

Re: Nest Doorbell Peeling

MNguy — Mon, 07 Nov 2022 14:55:48 GMT

I just noticed today that I am having the same issue. Mine is also under a large front porch. It is rather disappointing.

Re: Nest Doorbell Peeling

Brad — Mon, 07 Nov 2022 16:14:03 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Nest Doorbell Peeling

DonMc1 — Mon, 07 Nov 2022 18:11:01 GMT

It is no longer under warranty. I’m surprised that nest will not replace since when I googled this peeling problem many people complained about it. If I have to buy a new doorbell it will not be Nest it will be a Ring.

Re: Nest Doorbell Peeling

DonMc1 — Mon, 07 Nov 2022 18:11:33 GMT

Re: Nest Doorbell Peeling

Brad — Mon, 07 Nov 2022 18:59:46 GMT

@DonMc1

Sorry to hear that your device is out of warranty! I am afraid that there simply isn't anything we can do if the device is out of warranty. Sorry for this inconvenience.

Best regards,

Brad

Re: Nest Doorbell Peeling

jaba101 — Mon, 07 Nov 2022 21:18:47 GMT

I've had exactly the same issue and I'm on my second now. I have tried to report this twice and no one is getting back to me not happy at all!!

Re: Nest Doorbell Peeling

Brad — Tue, 08 Nov 2022 19:37:08 GMT

@jaba101

I invite you to fill out the support form I sent previously, and a higher tier of support will reach out to you in regard to what you're experiencing.

Best regards,

Brad

Re: Nest Doorbell Peeling

Brad — Fri, 11 Nov 2022 19:46:37 GMT

Hi there,

Just checking in to see if you have filled out the support form? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest Doorbell Peeling

EmersonB — Sat, 12 Nov 2022 20:51:31 GMT

Hello jaba101,

I wanted to follow up and see if you were able to fill out the form?. Let me know if you have additional questions.

I appreciate the help, Brad.

Thanks,
Emerson

Re: Nest Doorbell Peeling

jaba101 — Sat, 12 Nov 2022 21:00:07 GMT

Hi Brad, I have completed the form but no one has come back to me?

Re: Nest Doorbell Peeling

jaba101 — Tue, 15 Nov 2022 11:58:14 GMT

Hi Brad I'm still waiting for contact after the form was filled in.

Could you help please

Re: Nest Doorbell Peeling

EmersonB — Tue, 15 Nov 2022 18:13:00 GMT

Hi everyone,

@jaba101 we got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Regards,
Emerson