topic Re: Nest battery doorbell won't connect despite applying all previously advised workarounds in Cameras and Doorbells

Nest battery doorbell won't connect despite applying all previously advised workarounds

Fedevit — Sun, 28 Nov 2021 07:24:36 GMT

My newly purchased nest battery doorbell won't connect to the google home app.
I looked online for a solution and after reading here
https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-quot-Nest-battery/td-p/26459

That others have the same issue, I applied the workarounds mentioned there. But nothing works for me.

I setup a new home in the google home app as advised there. I did multiple hard reset on the doorbell. But still the setup procedure can't get past the "trying to connect" step.

Is there anything I can do or should I return the doorbell?

Will a new unit even solve the problem? Cause it seems lately many people encounter the same issue.

To add details:
I don't have any other nest cameras nor doorbells. This is the first.
But I do have a nest hub and a couple nest mini and they're all correctly setup in my home network.

Thanks for your support.

Re: Nest battery doorbell won't connect despite applying all previously advised workarounds

Fedevit — Sun, 28 Nov 2021 12:51:14 GMT

Solved. I'll describe what fixed it. Maybe it can help others. The good news os I didn't have to create a new home container.

One of my jest mino had disconnected and I guessed I needed to reconnect it before trying to connect the doorbell.

That + resetting again the doorbell did the trick

Re: Nest battery doorbell won't connect despite applying all previously advised workarounds

davidjang — Sun, 28 Nov 2021 19:35:36 GMT

Have the exact same issue. I am returning the product.

Re: Nest battery doorbell won't connect despite applying all previously advised workarounds

Amen — Sat, 04 Dec 2021 04:09:41 GMT

I have the same problem, device won’t connect to wifi, exchanged device but still have same issue, everything else in the house connects fine.

Re: Nest battery doorbell won't connect despite applying all previously advised workarounds

robbidog — Sun, 06 Nov 2022 20:16:29 GMT

I have the same issue. Trying to return the device through customer support is frustrating. I've been told twice that an email has been sent to the senior support team but they do not reply.

Re: Nest battery doorbell won't connect despite applying all previously advised workarounds

aatienza — Wed, 09 Nov 2022 03:22:46 GMT

Hey folks,

robbidog, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you tell us the case ID from your interaction with our support team so I can take a closer look?

Thanks,

Archie

Re: Nest battery doorbell won't connect despite applying all previously advised workarounds

EmersonB — Sat, 12 Nov 2022 19:33:14 GMT

Hey robbidog,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

I appreciate the help, Archie.

Regards,
Emerson

Re: Nest battery doorbell won't connect despite applying all previously advised workarounds

janthadeus — Mon, 14 Nov 2022 03:38:57 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Archie and Emerson.

Best,