topic Re: C 225 not working and calls being dropped by customer service in Cameras and Doorbells

C 225 not working and calls being dropped by customer service

Macabral — Mon, 14 Nov 2022 19:45:38 GMT

I have called google multiple time and was left on hold by a woman for 21 minutes she hanged up and never picked up again. I called again and my call was dropped after it was picked up. I have been trying to connect my Nests cameras for 6 hours now

Re: C 225 not working and calls being dropped by customer service

Anonymous — Mon, 14 Nov 2022 19:56:05 GMT

Here you can check what the error code says:

https://support.google.com/googlenest/answer/9240048?hl=en

I've moved the thread as this is not a "Nest Wifi" issue.

Re: C 225 not working and calls being dropped by customer service

Brad — Mon, 14 Nov 2022 21:30:00 GMT

Hi there,

Thank you so much for your quick assistance, @Anonymous! That would be the best place for the user to contact support again regarding their experience. Thank you for sharing, and please let me know if you need further assistance, @Macabral.

Best regards,

Brad

Re: C 225 not working and calls being dropped by customer service

aatienza — Thu, 17 Nov 2022 22:50:11 GMT

Hey folks,

It's us again, Macabral. We're sorry to hear about your support experience. Could you tell us the case ID from your interaction with our support team so I can take a closer look?

I appreciate the help, olavrb and Brad.

Thanks,

Archie

Re: C 225 not working and calls being dropped by customer service

aatienza — Sat, 19 Nov 2022 01:26:15 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie