topic Re: Can I pull footage from nest aware that is 18 mo old if I was subscribed at the time but didn... in Cameras and Doorbells

Can I pull footage from nest aware that is 18 mo old if I was subscribed at the time but didn’t save

Jaydubbandlady — Sat, 05 Nov 2022 21:11:15 GMT

I have been praying for a way to pull footage from 18 mo ago and I’ve seen all the replies explaining it’s feat being impossible. However - to make it more complicated or I suppose to eliminate the Hail Mary - what if I had nest aware subscribed at the time of recording I’m trying to recover - but did not specifically save it - as in pull isolated footage from the overall. I forgot to save it - being caught up in the very event I’m trying to pull - life got in the way and I literally was days outside Of The subscription payment failing - and I’ve been trying on and off since to recover it in any way possible if it exits - I would legit risk a firing squad 10 yards long while walking on hot coals if it meant an iota of a change of retrieval - it’s that important at this point - obviously then I knew not what I do now. Anyway - I was told by the help line that I may be able to get it from my google use data if I haven’t deleted it and it’s not on auto delete. But - despite a solid month of trying to gain access to the google acct the best cam was at the time connected to - without having the phone number I am screwed - but - I just realized that this phone that I’m on - is still signed into the app - I have no history as it’s been offline for a bit but if i am logged in and viewed nest from this google - is there a chance I can recover it from this google usage data? Or - is there any kind of hard drive or cloud or some lala land of video footage heaven that could potentially have it or anything on or in the camera devices themselves / my iPhone - etc … I know I’m reaching here / but the life is literally on the line of the person nearest and dearest to me and could be safe as baby in a swaddle in grams arms if I can get this footage …

Re: Can I pull footage from nest aware that is 18 mo old if I was subscribed at the time but didn’t

Rubes — Sun, 06 Nov 2022 13:48:39 GMT

Cannot happen. Across all the varying Nest subscription services, the maximum accessible history is 60 days (based on Nest Aware Plus) unless a clip is saved within that timeframe.

Re: Can I pull footage from nest aware that is 18 mo old if I was subscribed at the time but didn...

Brad — Wed, 09 Nov 2022 19:21:31 GMT

Hi there,

Thank you for all of your help, @Rubes. I am just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.

Best regards,

Brad

Re: Can I pull footage from nest aware that is 18 mo old if I was subscribed at the time but didn...

EmersonB — Sat, 12 Nov 2022 19:38:35 GMT

Hey Jaydubbandlady,

I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, Brad and Rubes.

Thanks,
Emerson

Re: Can I pull footage from nest aware that is 18 mo old if I was subscribed at the time but didn...

Princesss — Tue, 15 Nov 2022 05:38:40 GMT

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest devices and we'd be glad to assist you further.

Best,

Princess