topic Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected. in Cameras and Doorbells

How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

Thebirdsnest — Fri, 11 Nov 2022 00:02:16 GMT

I don't need to know when my wife is stepping outside to get the mail, I only want to be notified when an unfamiliar face is at my door. How do I change the settings to not notify me when a familiar face is detected?

Can this be done?

Thank you.

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

Pal721 — Fri, 11 Nov 2022 02:05:11 GMT

Open the Nest app. Tap settings. Select "Familiar Faces". Turn face section on or off.

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

Thebirdsnest — Fri, 11 Nov 2022 14:16:23 GMT

Thats.....not going to work. That will just change the notifications from 'Wife is at the door' to 'someone is at the door'. I want it to not notify me if a recognized face is at the door.

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

fletc3her — Sat, 12 Nov 2022 18:10:55 GMT

The lack of this notification settings makes the Familiar Faces feature more of an annoyance than a convenience. My camera sees me 90% of the time. I don't need notifications that I'm on my own porch. It makes it hard to even see the real notifications since I'm getting so used to ignoring all the useless ones.

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

Thebirdsnest — Sat, 12 Nov 2022 19:16:27 GMT

Yeahhhhhh, I'm kind of coming to that realization too, so many false positives. Like doorbell, please don't notify me, I know I'm at my own door.

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

Pal721 — Sat, 12 Nov 2022 22:14:51 GMT

Unfortunately, it looks like you cannot show notifications for only unfamiliar faces.

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

Brad — Tue, 15 Nov 2022 23:03:19 GMT

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I am afraid that as long as Familiar Faces is enabled, you will continue to get notifications. As this is a learning system, I would suggest editing your faces and names, so they are announced correctly. Please feel free to provide your feedback in the app if you wish, it is always welcomed.

Best regards,
Brad

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

fletc3her — Tue, 15 Nov 2022 18:57:51 GMT

My subscription has lapsed and will not be renewed until you add this essential feature. If I'm going to be notified of every face then there's no benefit to having a name attached. I should just return the camera.

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

Brad — Tue, 15 Nov 2022 19:18:11 GMT

@fletc3her

We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.

Best regards,
Brad

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

Brad — Fri, 18 Nov 2022 19:28:45 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

Thebirdsnest — Fri, 18 Nov 2022 20:38:33 GMT

Hi Brad, I think this question has been answered.
Feel free to close.

Thank you.

Re: How do I stop my wired nest doorbell from notifying me when a familiar faces detected.

Brad — Mon, 21 Nov 2022 17:48:22 GMT

Hey there,

In an attempt to keep content in these forums fresh, we'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. Thank you for your understanding.

Best regards,
Brad