topic Re: Recently changed my wifi router in Cameras and Doorbells

Recently changed my wifi router

Betsy1 — Sat, 05 Nov 2022 19:18:33 GMT

I recently changed my wifi router and now I can't change all the info in my Nest account. Both cameras are mounted outside (one front and one back) with no reset button (that I can find) and since they are mounted outside (through the wall) I don't know how to bring them inside without dismantling a whole big thing. Is there a way to reset manually? I can't find a thing on the Nest website that helps.

Re: Recently changed my wifi router

MplsCustomer — Sat, 05 Nov 2022 20:14:29 GMT

@Betsy1

The Google Nest Outdoor Camera can be:

- Restarted by unplugging the power adapter for 10 seconds.

- Factory reset in the Google Nest app by going to Settings for the camera and selecting "Remove device".

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=

If you do a factory reset, you'll need to either scan the QR code on the back of the camera (can be challenging with a wire going through the wall) or by "Continuing without scanning" and writing down and using the 6-character Setup Code printed below the QR code on the back of the camera.

Note that if you change WiFi routers, Google Nest recommends setting the network name (SSID) and password to the same values used on your old router so you don't have to up date your Google Nest devices (https://support.google.com/googlenest/answer/9223711?). That's what we did when got a new router, and didn't have to update any of our Google Nest devices . If you can't do that, then Google Nest recommends removing the camera from the Google Nest app while you are still on the old WiFi, then factory resetting the camera, and then reinstalling on the new WiFi. If you don't remove the camera when you are still on the old WiFi, you are likely to have issues (like the device "connected to another account" error) and may have to contact Support to try to resolve (https://support.google.com/googlenest/gethelp).

Re: Recently changed my wifi router

janthadeus — Thu, 10 Nov 2022 06:04:11 GMT

Hey folks,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

Thanks for your help here, MplsCustomer.

Regards,

Re: Recently changed my wifi router

Betsy1 — Sat, 12 Nov 2022 01:10:41 GMT

thank you. I'm still having issues, even though I deleted both cameras and have tried to set them up as "new." I'll reach out to support.

Re: Recently changed my wifi router

janthadeus — Sun, 13 Nov 2022 03:41:34 GMT

Hey Betsy1,

Got it, checking in — were you able to speak to our support team? If so, how did it go? Let me know if you need anything else.

Thanks,

Re: Recently changed my wifi router

janthadeus — Wed, 16 Nov 2022 03:43:37 GMT

Hi there,

How's it going? Still need our help?

Regards,

Re: Recently changed my wifi router

janthadeus — Thu, 17 Nov 2022 03:59:23 GMT

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

Re: Recently changed my wifi router

Betsy1 — Thu, 17 Nov 2022 05:17:44 GMT

Thanks. I haven't had a chance to contact tech support but hope to, in the next couple of days.

Re: Recently changed my wifi router

janthadeus — Thu, 17 Nov 2022 05:36:00 GMT

Hi Betsy1,

Thanks for getting back to us. Sounds like a plan! Keep us posted.

Regards,

Re: Recently changed my wifi router

janthadeus — Sat, 19 Nov 2022 22:11:13 GMT

Hey there,

How's it going? Still need our help?

Best,

Re: Recently changed my wifi router

janthadeus — Sun, 20 Nov 2022 22:28:22 GMT

Hi there,

I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best regards,

Re: Recently changed my wifi router

Betsy1 — Mon, 21 Nov 2022 00:52:27 GMT

Thanks. My Millennial son got it figured out for me. I'm good now.

Re: Recently changed my wifi router

janthadeus — Mon, 21 Nov 2022 00:59:03 GMT

Hey there,

Sounds good, glad to hear! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,