topic Outdoor camera false positives when no one is in the frame at all in Cameras and Doorbells

Outdoor camera false positives when no one is in the frame at all

Docjarman — Thu, 17 Nov 2022 16:12:49 GMT

my outdoor nest camera constantly puts off false positives stating that somebody is on my back porch. When nobody is actually there it will constantly do it every five minutes I have the sensitivity turned down and I have the zones in place but it constantly marks it as someone on my back porch. I have sent numerous feedback’s about this with no replies.

Re: Outdoor camera false positives when no one is in the frame at all

aatienza — Tue, 22 Nov 2022 01:10:28 GMT

Hey Docjarman,

While Nest strives to send customers notifications only when the camera senses important activity, false positives may occur as a natural outcome of using algorithms to process video. These algorithms learn and improve over time, limiting the number of notifications you’ll receive. If you find you’re still receiving unwanted notifications, I'd suggest changing the camera's location to see if that helps.

Thanks,

Archie

Re: Outdoor camera false positives when no one is in the frame at all

aatienza — Thu, 24 Nov 2022 01:21:04 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Outdoor camera false positives when no one is in the frame at all

Princesss — Fri, 25 Nov 2022 03:19:11 GMT

Hi Docjarman,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest Camera and we'd be glad to assist you further.

Best,

Princess