topic Re: Connecting Nestcam (battery operated) to NestAware subscription in Cameras and Doorbells

Connecting Nestcam (battery operated) to NestAware subscription

SLECMontclair — Thu, 10 Nov 2022 20:29:09 GMT

Hi. I recently installed an outdoor mount battery-powered Nest camera (installed successfully through Google Home as directed).

I have a NestAware Plus subscription, through which I see my other cameras displayed.

However, this new camera does not appear as a new Space when I go to my Nest app (both on phone and computer).

How do I add this camera so I can view all of my spaces at once?

Thank you.

Re: Connecting Nestcam (battery operated) to NestAware subscription

MplsCustomer — Thu, 10 Nov 2022 22:06:46 GMT

@SLECMontclair

Google Nest decided that its newer cameras and doorbells released starting in the autumn of 2021 would work ONLY in the Google Home app and NOT in the Google Nest app or the home.nest.com website.

However, your Nest Aware covers all new and old cameras in the same Google Nest "home/structure".

By the way, Google Nest just made available a new https://home.google.com website that has live streaming for all of our cameras, explained here:

https://www.googlenestcommunity.com/t5/Blog/Check-out-your-cameras-on-the-web-with-Google-Home/ba-p/242119

Re: Connecting Nestcam (battery operated) to NestAware subscription

SLECMontclair — Thu, 10 Nov 2022 22:14:52 GMT

Very helpful, thank you!

Re: Connecting Nestcam (battery operated) to NestAware subscription

Brad — Tue, 15 Nov 2022 23:01:34 GMT

Hi there,

Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, you can now use the Google Home web app to view your cameras and doorbells.

The new Nest cameras and doorbell are exclusive to the home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.

Best regards,

Brad

Re: Connecting Nestcam (battery operated) to NestAware subscription

Brad — Fri, 18 Nov 2022 17:29:47 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Connecting Nestcam (battery operated) to NestAware subscription

EmersonB — Sat, 19 Nov 2022 22:28:16 GMT

Hello folks,

@SLECMontclair just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Brad and MplsCustomer.

Thanks,
Emerson