topic Re: Problem connecting to Cloud in Cameras and Doorbells

Problem connecting to Cloud

AmaraNwayOo — Fri, 18 Nov 2022 13:41:32 GMT

Hi Folks,

i bought nest doorbell gen 2 (battery) version. I have setup Google Home setup and Hello Google is totally working fine. When I add nest doorbell via Google Home app, I got strange error which is

Problem connecting to cloud

Please try again later.

My Google account is no business account and I even tried with newly created account. I did factory reset my doorbell and no luck at all.

Anyone have experience this?

Re: Problem connecting to Cloud

RXShorty — Fri, 18 Nov 2022 14:07:20 GMT

Hi @AmaraNwayOo

Do you use Apple iCloud Private Relay by any chance? 😊
If so please try disabling this and try to add the Doorbell again.

Re: Problem connecting to Cloud

AmaraNwayOo — Fri, 18 Nov 2022 14:20:58 GMT

Hi @RXShorty I’m not using iCloud paid version. I think, iCloud relayed is only work on paid accounts.

Cheers

Re: Problem connecting to Cloud

MplsCustomer — Fri, 18 Nov 2022 14:32:47 GMT

@AmaraNwayOo

I am just another Google Nest customer. There are a number of posts on this issue, with varying causes and solutions.

A couple of customers received this error because they are located in countries not supported by Google Nest.

A couple of other customers discovered their camera or doorbell was defective and got it replaced.

One customer was able to set up their camera by using another phone.

Re: Problem connecting to Cloud

AmaraNwayOo — Fri, 18 Nov 2022 14:54:58 GMT

@MplsCustomerI’m outside of supported countries. My friend who lives in Singapore and he can able to setup smoothly. Hopefully my doorbell not defective.

Re: Problem connecting to Cloud

MplsCustomer — Fri, 18 Nov 2022 15:03:40 GMT

@AmaraNwayOo

I don't know what happens if you try to use a Google Nest Doorbell in an unsupported country, or why it would work in Singapore. Google Nest says the battery doorbell is supported in Australia, Austria, Belgium, Canada, Denmark, Finland, Ireland, Italy, France, Germany, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, and the United States: https://support.google.com/store/answer/2462844?hl=en

Perhaps another member of this forum will respond.

Re: Problem connecting to Cloud

AmaraNwayOo — Sat, 19 Nov 2022 02:23:19 GMT

I managed to solve this issue. I don’t know if I post this solution, I’m afraid google will prevent it or not. If you have any kind of experience, pls reply here. I will reply via email.

Re: Problem connecting to Cloud

EmersonB — Sat, 19 Nov 2022 14:23:00 GMT

Hi folks,

@AmaraNwayOo that's awesome and we're glad to hear that. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Thanks for answering, RXShorty and MplsCustomer.

Regards,
Emerson