topic Re: Nest doorbell (battery) connecting to cloud in Cameras and Doorbells

Nest doorbell (battery) connecting to cloud

Fisionchips — Fri, 18 Nov 2022 14:54:48 GMT

Hello, I have installed a new Nest Doorbell (battery). I have a problem that it doesn’t seem to have stored any information beyond 24 hours (we don’t have constant traffic being recorded - Max 10 a day - and can’t work out how or where to connect it to Nest Aware to ensure recordings are saved for 30 days.

Re: Nest doorbell (battery) connecting to cloud

MplsCustomer — Fri, 18 Nov 2022 16:04:19 GMT

@Fisionchips

With the newer cameras and doorbells, without a Nest Aware subscription, you get free EVENT video history for the most recent 3 hours only. With new cameras and doorbells, you're also supposed to get a free 30-day trial subscription; go to Settings | Nest Aware in the Google Home app.

You can subscribe to Nest Aware or Nest Aware Plus by going to the Google Store here:

https://store.google.com/us/product/nest_aware?hl=en-US

You can also purchase a Nest Aware or Nest Aware Plus subscription through either the Google Nest app or the Google Home app:

https://support.google.com/product-documentation/answer/12657252#zippy=

Re: Nest doorbell (battery) connecting to cloud

Fisionchips — Sat, 19 Nov 2022 10:44:42 GMT

Thank you for your help. What wasn’t clear was that it was a requirement to set up familiar face recognition for Nest Aware setup to be completed, after this was done it started saving older recordings. Another thing I am having difficulty with is deleting clips. There seems to be one selection, which is really tricky to find in the iOS app, and that’s to delete the entire history. Can you advise on this please? Thanks again.

Re: Nest doorbell (battery) connecting to cloud

MplsCustomer — Sat, 19 Nov 2022 15:13:01 GMT

@Fisionchips

Google Nest does not provide a way to delete recorded events except to clear your entire history. Google Nest provides this: "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days." https://support.google.com/googlenest/answer/9681538?hl=en

Clips that you've downloaded to your camera roll in iOS can, of course, be deleted.

Re: Nest doorbell (battery) connecting to cloud

Fisionchips — Mon, 21 Nov 2022 06:46:27 GMT

Excellent. Thanks for the info. Really helpful. 👍

Re: Nest doorbell (battery) connecting to cloud

Brad — Mon, 21 Nov 2022 19:08:18 GMT

Hi there,

Thanks for all of your help, @MplsCustomer!

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns.

Best regards,

Brad

Re: Nest doorbell (battery) connecting to cloud

EmersonB — Thu, 24 Nov 2022 19:20:29 GMT

Hi everyone,

@Fisionchips I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, MplsCustomer and Brad.

Regards,
Emerson

Re: Nest doorbell (battery) connecting to cloud

EmersonB — Fri, 25 Nov 2022 20:23:25 GMT

Hello Fisionchips,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson