topic Re: Existing door bell and cameras in Cameras and Doorbells

Existing door bell and cameras

Twest — Sat, 12 Nov 2022 22:23:58 GMT

Just purchased home that has Nest door bell, smoke det, cameras, and thermostats.
app will not let me add doorbell since is registers to old owner. Is there a hard reset?

Re: Existing door bell and cameras

MplsCustomer — Sat, 12 Nov 2022 22:54:22 GMT

@Twest

The previous owner has to remove each Google Nest device from their Google Nest app or Google Home app while they are still on the Wi-Fi for the home. After that, each device must be factory reset. Only then can you re-install them.

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=

Re: Existing door bell and cameras

janthadeus — Thu, 17 Nov 2022 01:50:09 GMT

Hi folks,

Checking in — have you tried the suggested steps provided by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate your help here, MplsCustomer.

Thanks,

Re: Existing door bell and cameras

janthadeus — Sun, 20 Nov 2022 03:18:27 GMT

Hey Twest,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Existing door bell and cameras

janthadeus — Mon, 21 Nov 2022 03:29:54 GMT

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,