topic Re: Notifications on Home App in Cameras and Doorbells

Notifications on Home App

ddro — Mon, 14 Nov 2022 04:05:31 GMT

We have both Nest and Home apps with notifications turned on both, but we only get Nest app notifications and we no longer want those notifications. We only want Home App notifications. How do we disconnect the Nest App notifications and get the Home App notifications?

Re: Notifications on Home App

MplsCustomer — Mon, 14 Nov 2022 14:49:25 GMT

@ddro

The notifications you get depend on which notifications you have turned on for each camera in the Google Home app (for newer cameras released since 2021) or in the Google Nest app (for older cameras).

For any given camera, you can only turn on notifications in either the Google Nest app or the Google Home app (depending on the camera). For example, notifications for the new 2nd Gen Google Nest Doorbell can ONLY be turned on in the Google Home app because the doorbell cannot even be accessed from the Google Nest app.

Re: Notifications on Home App

ddro — Mon, 14 Nov 2022 15:26:33 GMT

Hi, thank you for your answer. I don't know if our doorbell is 2nd generation: it is wired and says "Nest Hello" on the box. I switched off notifications in the Nest App and left only the Home App notifications on but now I don't get any notification at all. I disconnected notifications for the Nest App even in my Iphone and left notifications on the Home App on but still no notification in Home. Should I delete the Nest App or reset both?

Re: Notifications on Home App

MplsCustomer — Mon, 14 Nov 2022 17:34:38 GMT

@ddro

If you have the Google Nest Hello Doorbell (as we do), then you can ONLY get notifications for that doorbell through the Google Nest app. The Nest Hello doorbell does NOT send notifications through the Google Home app. You can VIEW the Nest Hello in the Google Home app but you cannot control Nest Hello doorbell notifications there. Maybe you're referring to Settings | Notifications in the Google Home app, which are only for general notifications at the account level.

If you delete the Google Nest app, then you'll have no way of controlling your Nest Hello doorbell.

I'm not sure what you are trying to accomplish.

Re: Notifications on Home App

Brad — Thu, 17 Nov 2022 18:07:09 GMT

Hi there,

Thanks for your help, @MplsCustomer.

Please let me know if you need any assistance from me, I can see you're in good hands with MplsCustomer though.

Best regards,

Brad

Re: Notifications on Home App

janthadeus — Mon, 21 Nov 2022 03:28:42 GMT

Hey folks,

Checking in should you still have further questions here. Let us know by replying to this thread.

I appreciate the help here, MplsCustomer and Brad.

Thanks,

Re: Notifications on Home App

janthadeus — Tue, 22 Nov 2022 05:26:27 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,