topic Re: Google nest battery in Cameras and Doorbells

Google nest battery

Kscherd — Sat, 12 Nov 2022 04:03:23 GMT

Hi. I reset my nest doorbell battery/plug in. And it will not connect. I keep getting an error message. Help!

itsnot really getting started because i had it going then it failed for some reason

Re: Google nest battery

David_K — Sat, 12 Nov 2022 14:36:30 GMT

What is the error message you're seeing?

Re: Google nest battery

Kscherd — Sat, 12 Nov 2022 17:55:33 GMT

HI. It says there was a problem connecting and to try again

Re: Google nest battery

David_K — Sat, 12 Nov 2022 18:45:19 GMT

Are you using the Google Home app? Do you have any other Nest products, such as a thermostat?

Re: Google nest battery

Kscherd — Sat, 12 Nov 2022 21:46:25 GMT

I am using the app. I have no other products. I reset the device and started over after it stopped working. any help would be great!

Re: Google nest battery

janthadeus — Sun, 13 Nov 2022 00:33:40 GMT

Hi folks,

I appreciate your efforts troubleshooting your camera here. Let’s sort this out — a few questions: did it work after resetting your camera to its default settings? What’s the status light of your camera? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? How far is the camera from the router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, were there any changes to your Wi-Fi network?

I appreciate the help here, davidking.

Thanks,

Re: Google nest battery

Bnuckols — Mon, 14 Nov 2022 05:36:57 GMT

This is a Google Home software issue!

Re: Google nest battery

janthadeus — Tue, 15 Nov 2022 02:26:30 GMT

Hey there,

Kscherd, how’s it going? Still need our help?

Bnuckols, tell us more — we'd love to help.

Regards,

Re: Google nest battery

Kscherd — Tue, 15 Nov 2022 03:33:25 GMT

Yes i need help. It wont keep a charge now, wont connect. I literally only used it for a month! Tried to take it back to Best Buy and they will not take it.

Re: Google nest battery

Bnuckols — Tue, 15 Nov 2022 05:50:39 GMT

Look at this long, detailed thread.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-battery-doorbell-problem-connecting-to-cloud/td-p/277215#.Y3MoZzcLC8Q.gmail

Re: Google nest battery

janthadeus — Wed, 16 Nov 2022 03:02:33 GMT

Hi there,

I'm sorry you're still having trouble adding your camera. I appreciate your efforts here. I'd like to check this further — could you fill out this form and let me know once you're done?

Looking forward to your response.

Best,

Re: Google nest battery

Bnuckols — Wed, 16 Nov 2022 12:21:22 GMT

Here's another poster, same problem.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Setting-Up-Google-Nest-Cam-Battery/td-p/286289#.Y3TUyfMVoyU.gmail

Re: Google nest battery

Brad — Wed, 16 Nov 2022 17:16:32 GMT

Hi there,

Just checking in to see if y'all have filled out the support form that @janthadeus sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Google nest battery

Kscherd — Wed, 16 Nov 2022 18:10:49 GMT

I did. I can say I will not be purchasing one of these again. Right now I would like options for a refund or replacement

Re: Google nest battery

Bnuckols — Wed, 16 Nov 2022 20:02:13 GMT

I filled it out. What happened to it? I assumed it would go to tech support.

Re: Google nest battery

Brad — Wed, 16 Nov 2022 21:41:36 GMT

Hey there,

Once you fill out the form I sent, a higher tier of support will be reaching out to you via email. You'll want to continue with them, as we are unable to process replacement requests here in the forum. Thank you for your patience.

Best regards,

Brad

Re: Google nest battery

Bnuckols — Thu, 17 Nov 2022 11:09:06 GMT

This morning I am set up. 2 new variables, I suspect the 2nd was the solution.

1 tried an old android phone that had the Home app (automaticallyinstalled when I installed my primary phone), but one that I hadn't connected/ attempted to connect to the doorbell,

2. Logging in, prompted to join "Public Preview." I accepted.

Proceeded to the smoothest set up I've ever had, including going past the "new nest network " prompt.

I hope we continue to get along!

Re: Google nest battery

Brad — Thu, 17 Nov 2022 18:20:35 GMT

@Bnuckols

Excellent news, thank you for sharing. Please let us know if this changes for you at all.

Best regards,

Brad

Re: Google nest battery

janthadeus — Tue, 22 Nov 2022 00:56:07 GMT

Hey folks,

Kscherd, our team has sent you an email for further instructions. Let’s continue through that channel.

Bnuckols, checking in — I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks for the help, Brad.

Best,

Re: Google nest battery

EmersonB — Fri, 25 Nov 2022 14:33:46 GMT

Hi everyone,

@Bnuckols I'm dropping by to ensure that everything is covered here. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks for answering, davidking, JT and Brad.

Regards,
Emerson