topic Re: Custom video clips in Cameras and Doorbells

Custom video clips

nest_4ever_mayB — Mon, 07 Nov 2022 21:27:15 GMT

How in the SAM HILL am I not permitted to create a custom video clip with this brand new camera? Not allowed to even view them using the Nest app or home.nest.com site. But the new home.google.com site and the Google Home app don't allow you create a custom video clip. I guess it's just too bad that the important event took place 5 seconds before an event flag was created by your genius camera. Thanks for nothing google.

Re: Custom video clips

MplsCustomer — Mon, 07 Nov 2022 21:49:00 GMT

@nest_4ever_mayB

Our only hope is that the upcoming updates to the Google Home app or the new https://home.google.com website now in preview will eventually have the capabilities that our older Google Nest cameras already have:

https://www.googlenestcommunity.com/t5/Blog/Recap-Introducing-the-new-Google-Home-app-and-Nest-devices/ba-p/251176

https://www.googlenestcommunity.com/t5/Blog/Check-out-your-cameras-on-the-web-with-Google-Home/ba-p/242119

Re: Custom video clips

janthadeus — Sun, 13 Nov 2022 06:35:41 GMT

Hi folks,

Checking in should you still have further questions here. Let us know by replying to this thread.

I appreciate your help here, MplsCustomer.

Thanks,

Re: Custom video clips

Brad — Wed, 16 Nov 2022 21:39:20 GMT

Hi there,

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Custom video clips

nest_4ever_mayB — Wed, 16 Nov 2022 22:12:46 GMT

Yes, I suppose we can keep our fingers crossed. I could understand that limitation for instances of battery only operation. But with these cameras being plugged in to power, it’s a pretty big disappointment.

Re: Custom video clips

Brad — Thu, 17 Nov 2022 16:42:45 GMT

@nest_4ever_mayB

We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices by saying, "Hey Google, send feedback," or by following the steps found here.

Best regards,
Brad

Re: Custom video clips

janthadeus — Tue, 22 Nov 2022 05:54:03 GMT

Hey nest_4ever_mayB,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Thanks for the help, Brad.

Regards,

Re: Custom video clips

janthadeus — Wed, 23 Nov 2022 05:58:02 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,