topic Re: Nest Cam reset button doesn’t work in Cameras and Doorbells

Nest Cam reset button doesn’t work

TM9 — Sat, 05 Nov 2022 20:27:55 GMT

I am trying to factory reset my nest cam to connect it to a new Nest account but the pinhole reset simply doesn’t work. There is no button to press or at least no sensation that it is being pressed. I hold a thumbtack in the hole for 15-30 seconds and no lights flash and I get no reset tone. Any solutions?

Re: Nest Cam reset button doesn’t work

MplsCustomer — Sat, 05 Nov 2022 20:56:28 GMT

@TM9

I've had better luck on reset buttons in general with a paper clip (because it's flat on the end) than a thumbtack, and sometimes you can't feel the reset button being depressed. Is the camera plugged in while you're trying?

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-iq-indoor-or-outdoor

By the way, have you first removed it from the old Nest account while logged onto the old WiFi?

Re: Nest Cam reset button doesn’t work

TM9 — Sun, 06 Nov 2022 00:58:32 GMT

Thanks for the reply. I just tried a paper clip and no luck. It feels like I’m pressing up against something solid. Yes the camera is plugged in and I removed the device before trying to migrate it to a new nest account. Not sure what else to do..

Re: Nest Cam reset button doesn’t work

Brad — Thu, 10 Nov 2022 18:15:28 GMT

Hi there,

Sorry to hear you're having trouble resetting your Nest camera. It seems that if the device isn't capable of resetting, you may want to get support involved. I would invite you to fill out this support form, and a higher tier of support will reach out to you with next steps.

Best regards,

Brad

Re: Nest Cam reset button doesn’t work

janthadeus — Wed, 16 Nov 2022 02:13:56 GMT

Hey folks,

We haven't received your form. Were you able to fill it out? Do you still need help?

I appreciate the help here, MplsCustomer and Brad.

Thanks,

Re: Nest Cam reset button doesn’t work

aatienza — Sat, 19 Nov 2022 02:49:34 GMT

Hey there,

It's us again. Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

Re: Nest Cam reset button doesn’t work

Brad — Tue, 22 Nov 2022 17:55:16 GMT

Hi there,

Just checking in to see if you have filled out the support form that @aatienza shared. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest Cam reset button doesn’t work

Brad — Wed, 23 Nov 2022 18:19:52 GMT

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad