topic Re: Nest history in Cameras and Doorbells

Nest history

SlawekG — Wed, 23 Nov 2022 19:00:46 GMT

I have a subscription .. and the app does not show me the event history.

I found one topic but it's not solution for this.

I have wired hello doorbell, have subscription,

And platform android.

Please let me know, what I can do..

Before was history and now from yesterday not working

Re: Nest history

MplsCustomer — Wed, 23 Nov 2022 20:57:19 GMT

@SlawekG

Is it possible your subscription expired?

If you go to the Subscription Management page below, does it show you have an active subscription?

https://store.google.com/subscriptions?hl=en-US

If you go to your Nest Hello doorbell in the Google Nest app and select Settings | Nest Aware, does it show that you have an "Active" Nest Aware subscription?

If you view your doorbell in the Google Nest app, do you see no events even if you adjust the Filter?

Re: Nest history

SlawekG — Wed, 23 Nov 2022 21:00:19 GMT

Hi. I'm just bought subscription yesterday

Re: Nest history

SlawekG — Wed, 23 Nov 2022 21:01:07 GMT

Re: Nest history

MplsCustomer — Wed, 23 Nov 2022 21:12:34 GMT

@SlawekG

If you click on the little triangle under the screen, you can see what events you're filtering for.

Your history starts with the time you purchased the subscription. If you bought a Nest Aware subscription, you'll see events since the time you purchased it. If you bought a Nest Aware Plus subscription, you'll have 24/7 history since the time you purchase it; you'll have to turn your phone to landscape mode and then use the timeline on the right.

The events that are recorded are determined by what you've configured under Settings | Notifications for the doorbell.

Re: Nest history

SlawekG — Wed, 23 Nov 2022 21:18:03 GMT

Ok. Thanks

It's work now, when I'm at home.. but when I was at work the app not showing, you see screenshot.. now its ok. I have look tomorrow again, let you know tomorrow.. thanks a lot for quick response

Re: Nest history

janthadeus — Mon, 28 Nov 2022 01:21:27 GMT

Hi folks,

Gotcha — sounds like a plan! Keep us posted. We’re here to help.

I appreciate your help, MplsCustomer.

Thanks,

Re: Nest history

janthadeus — Thu, 01 Dec 2022 02:23:37 GMT

Hey SlawekG,

Checking in — how's it going? Still need our help?

Regards,

Re: Nest history

SlawekG — Thu, 01 Dec 2022 09:04:35 GMT

Hi. Thanks..

All ok. I just realised, that's was problem from work only. It's here is WiFi with some proxy and other filters. That's why not showing a history.

Everything it's ok outside on mobile data and home too..

Thanks once again

Re: Nest history

EmersonB — Thu, 01 Dec 2022 16:46:47 GMT

Hello everybody,

@SlawekG thanks for getting back to us and we're glad that it's resolved now. It looks like we can consider this one complete. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT and MplsCustomer.

Best,
Emerson