topic Re: Cannot add Nest Outdoor Camera to Google Home in Cameras and Doorbells

Cannot add Nest Outdoor Camera to Google Home

wilsg — Thu, 17 Nov 2022 18:28:21 GMT

I have 2 outdoor Nest camera's both happily working on the Nest App. I also have a Google Nest doorbell that is happily working on Google Home. I want to consolidate the Nest camera's onto the Google Home account / app.

When I go through the process of removing the Nest camera from the Nest account and then through the process of adding to the Google Home account I get to the scanning the QR code and nothing happens. I also tried entering the serial number and nothing.

Has anyone else had this experience and managed to correct it?

Thanks in advance

Re: Cannot add Nest Outdoor Camera to Google Home

MplsCustomer — Thu, 17 Nov 2022 19:29:45 GMT

@wilsg

You cannot "add" any of our older Google Nest cameras and doorbells (like the Nest Hello Doorbell) to the Google Home app. They can ONLY be installed and administered in the Google Nest app and notifications still come ONLY through the Google Nest app. However, when installed in the Google Nest app, their feeds can be viewed in the Google Home app and, recently, on the preview/beta https://home.google.com website.

As with many of us existing Google Nest customers, you have to continue to use 2 apps.

Re: Cannot add Nest Outdoor Camera to Google Home

wilsg — Fri, 18 Nov 2022 17:23:52 GMT

Thanks for the information, good to know where I stand.

Re: Cannot add Nest Outdoor Camera to Google Home

Brad — Mon, 21 Nov 2022 18:52:03 GMT

Hi there,

Thank you for your feedback on this, I fully understand the frustrations of not having your new Nest cams in the Nest app like you may be used too. However, you can now use the Google Home web app to view your cameras and doorbells.

The new Nest cameras and doorbell are exclusive to the home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support.

Best regards,

Brad

Re: Cannot add Nest Outdoor Camera to Google Home

EmersonB — Thu, 24 Nov 2022 20:15:10 GMT

Hi everyone,

@wilsg I'm dropping by to ensure that everything is covered here. I hope that the information sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate the help, MplsCustomer and Brad.

Thanks,
Emerson

Re: Cannot add Nest Outdoor Camera to Google Home

EmersonB — Fri, 25 Nov 2022 20:25:59 GMT

Hello wilsg,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson