topic Re: Nest camera video history without subscription in Cameras and Doorbells

Nest camera video history without subscription

Kaushik — Sat, 26 Nov 2022 02:32:05 GMT

Hi,

i saw the option of saving videos on the nest app. However I havent subscribed for the Nest aware subscription. Im still seeing the history on the app.

have I inadvertently subscribed to Nest aware. If not, how many days of history can I see and does this space taken from the videos get deducted from my google allocated space.

kaushik

Re: Nest camera video history without subscription

MplsCustomer — Sat, 26 Nov 2022 02:54:57 GMT

@Kaushik

Perhaps you signed up for the 30-day free trial Nest Aware subscription; you can check in the Google Nest app or Googghe Home app by going to Settings | Nest Aware; here are a couple of help topics:

https://support.google.com/googlenest/answer/9248198

https://support.google.com/googlenest/answer/9681538?hl=en

Re: Nest camera video history without subscription

Brad — Wed, 30 Nov 2022 18:54:05 GMT

Hi there,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. As @MplsCustomer mentioned, it sounds like you may have received a trial instead of actually signing up for a Nest Aware subscription. Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription.

Best regards,

Brad

Re: Nest camera video history without subscription

EmersonB — Sat, 03 Dec 2022 22:35:37 GMT

Hi folks,

@Kaushik how's it going with your Nest camera? Were you able to check the information from the links that they've provided above? In case you have an update, don't hesitate to reach us here on this thread.

I appreciate the help, Brad and MplsCustomer.

Regards,
Emerson

Re: Nest camera video history without subscription

EmersonB — Tue, 06 Dec 2022 14:45:20 GMT

Hey Kaushik,

Just one quick final check in here since activity has slowed down. We would suggest you to try checking your account to see what type of Nest Aware subscription you have. Also, if this is your first time having the Nest Aware subscription, that means you're in a trial version. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,
Emerson